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Hi folks,
I'm running into a situation affecting some but not all Macs at our office. We recently updated to Office 2016 (via Offiec365), and are running into problems with Word in particular.
What's happening is that after opening or creating a new document and making changes, typing ⌘-S to save does not do anything, and the Save and Save As options are grayed out in the menu. Closing the window or quitting Word will trigger the "Do you want to save..." dialog, which then appears to allow you to save the document, but the document that is actually saved is completely blank.
Has anyone encountered this also? It's affecting a couple of iMacs and a MacBook Pro, but some iMacs and laptops are not experiencing the same problem.
Thanks,
Tom
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had this issue persistently last year but it seems fixed now with latest releases all round. I suggest running Microsoft Autoupdate, and doing manually every few days too. Also join the optional Office Insider program to get latest fixes.
My system:
Word for Mac 15.32 (170201)
MacBoook Pro (2016), 10.12.3
Have updated Word to version 15.22 and problem is STILL happening, remorselessly! Some acknowledgement of the problem and action to fix from Microsoft would be welcome . . . or I start looking seriously at dumping Office.
Hi everyone,
Can you try upgrading to build 15.21 or later, if you haven't already, and let us know if that does or does not resolve this? Update 15.21 was released on 4/4/2016, and we updated to 15.21.1 on 4/12/2016.
For more information, see What's New and Improved in Office 2016 for Mac for Office 365.
Best,
-Erik
Hi Erik
Interestingly, the problem disappeared consistently with upgrade to 15.21. However, it REAPPEARED and has been a persistent problem again after upgrade t 15.21.1.
Very frustrating, but at least this should hopefully help identify the problem area?
Hi everyone,
Can you try upgrading to build 15.21 or later, if you haven't already, and let us know if that does or does not resolve this? Update 15.21 was released on 4/4/2016, and we updated to 15.21.1 on 4/12/2016.
For more information, see What's New and Improved in Office 2016 for Mac for Office 365.
Best,
-Erik
Good news, let's hope...