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After the new update of MS Office 2013 Pro today the 02/10/2016, hanging Word itself. At first I thought it was the document there was something wrong with, but the same the phenomenon also occurs with new upright and old documents and joins after a few seconds.
I can not remember that I have experienced it earlier
Are there any others with the same experience?
/Stein
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
We are continuing to investigate why Update KB3114717 cause Word to slow down or hang. As a workaround, you can safely remove that update and we will post more information here as we learn more.
Thanks,
-Mike
Got the same issue, the culprit was KB3114717 (February 9, 2016, update for Office 2013). After removal of KB3114717 , the freezes disappeared. The update can easily be removed via WSUS (set approval to "removal").
How do I get Windows 10 to not download and and Installing the the specific update again, besides stopping atutomatiske updates in general?
/ Stein
Got the same issue, the culprit was KB3114717 (February 9, 2016, update for Office 2013). After removal of KB3114717 , the freezes disappeared. The update can easily be removed via WSUS (set approval to "removal").
Had the same problem and uninstalling KB3114717 seems to have worked. I tried Microsoft support and didn't get anywhere. (Just kept getting referred to different groups.) Will know for sure after some heavy work later today.
As I wrote in my posting, your are not able to stop the process (unless you are using the enterprise version).
As I further wrote in my posting, I first thought, that a security update has caused the problem (and uninstalled all the security updates first). The security updates then were reinstalled automatically again.
But it seems as "normal" updates (like the problem-update KB3114717) aren't reinstalled, if removed manually (at least not by every reboot - I hope never, but don't know for sure) .
Update:
The KB3114717 was installed again ("in the background") without reboot!
=> So yes @MS:
- How to prevent the reinstall?!! - When do you apply a bugfix, so that your customers worldwide are able to work again with Office?!