The newly updated Word 2013 hangs

Anonymous
2016-02-10T16:31:25+00:00

After the new update of MS Office 2013 Pro today the 02/10/2016, hanging Word itself. At first I thought it was the document there was something wrong with, but the same the phenomenon also occurs with new upright and old documents and joins after a few seconds.

I can not remember that I have experienced it earlier

Are there any others with the same experience?

/Stein

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2016-02-12T15:36:44+00:00

Hello,

We are continuing to investigate why Update KB3114717 cause Word to slow down or hang. As a workaround, you can safely remove that update and we will post more information here as we learn more.

Thanks,

-Mike

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2016-02-11T12:59:20+00:00

Got the same issue, the culprit was KB3114717 (February 9, 2016, update for Office 2013). After removal of KB3114717 , the freezes disappeared. The update can easily be removed via WSUS (set approval to "removal").

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

43 additional answers

Sort by: Most helpful
  1. Anonymous
    2016-02-17T21:49:12+00:00

    Thanks for letting me know. I updated the link.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2016-02-17T21:42:29+00:00

    More information here: Office 2013 freezes or crashes after Feb 9th update.

    That link <EDIT> originally pointed </EDIT> to Page 4 of this thread, meine Dame!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2016-02-17T21:25:46+00:00

    Jorge, I want to let you know that we released a new update today for Office 2013 Click-To-Run customers who were unable to work around the crashes/hangs by uninstalling KB3114717. This update is rolling out now and will take a few days to reach everybody. If you want it immediately, click File > Account > Update > Update Now. More information here: Office 2013 freezes or crashes after Feb 9th update.

    Was this answer helpful?

    0 comments No comments