The newly updated Word 2013 hangs

Anonymous
2016-02-10T16:31:25+00:00

After the new update of MS Office 2013 Pro today the 02/10/2016, hanging Word itself. At first I thought it was the document there was something wrong with, but the same the phenomenon also occurs with new upright and old documents and joins after a few seconds.

I can not remember that I have experienced it earlier

Are there any others with the same experience?

/Stein

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-02-12T15:36:44+00:00

Hello,

We are continuing to investigate why Update KB3114717 cause Word to slow down or hang. As a workaround, you can safely remove that update and we will post more information here as we learn more.

Thanks,

-Mike

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Anonymous
2016-02-11T12:59:20+00:00

Got the same issue, the culprit was KB3114717 (February 9, 2016, update for Office 2013). After removal of KB3114717 , the freezes disappeared. The update can easily be removed via WSUS (set approval to "removal").

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  1. Anonymous
    2016-02-11T13:57:15+00:00

    SOLUTION:

    This is confirmed as an issue with update KB3114717.

    How to uninstall this update

    Windows 10

    1. Go to Start, enter View Installed Updates in the Search Windows box, and then press Enter.
    2. In the list of updates, locate and then select update KB3114717, and then select Uninstall.

    Windows 8 and Windows 8.1

    1. Swipe in from the right edge of the screen, and then tap Search. If you're using a mouse, point to the lower-right corner of the screen, and then select Search.
    2. Enter windows update, select Windows Update, and then select Installed Updates.
    3. In the list of updates, locate and then select update KB3114717, and then select Uninstall.

    Windows 7

    1. Go to Start, enter Run, and then select Run.
    2. Enter Appwiz.cpl, and then select OK.
    3. Select View installed updates.
    4. In the list of updates, search locate and then select update KB3114717, and then select Uninstall.

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  2. Anonymous
    2016-02-10T23:53:08+00:00

    After the new update of MS Office 2013 Pro today the 02/10/2013, hanging Word itself. At first I thought it was the document there was something wrong with, but the same the phenomenon also occurs with new upright and old documents and joins after a few seconds.

    I can not remember that I have experienced it earlier

    Are there any others with the same experience?

    /Stein

    Yes! All of our users are experiencing Word freezing- sluggish- can't cut and paste, locks up when scrolling etc. The odd thing is that when they do a Ctrl-alt-del and bring up the task manager , without doing anything else (stopping processes etc.) then close task manager and Word is then responsive.  It has to be an update because everything was fine before the updates. As a test I uninstalled the Word (KB3114724) and Excel (KB3114734) updates but this did not correct the issues. I was about to uninstall ATT of the updates but I would rather figure out just which one is to blame first! Any help would be greatly appreciated-thanks!

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  3. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2016-02-10T19:26:35+00:00

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