Cannot open downloaded Word documents after Windows 10

Anonymous
2015-08-04T16:57:57+00:00

Hello,

I cannot open downloaded Word documents (powerpoint included) that I download onto my computer from email or my online class. This happened after I downloaded Windows 10. My spyware is turned off and it does not change anything. Any tips if there is something else turned on I can't figure out to open them? I tried going through word and in a "repair" view but it still wouldn't open.  

Thanks!

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-14T15:44:44+00:00

    I have had and continue to have the same problem and get the same messages. It happens with WORD and EXCEL docs.

    I am seriously considering moving to Linux.

    It is ridiculous that this problem has been going on for months and MS has not yet resolved it. This is very disappointing to say the least.

    So what is the solution? Is uninstalling with all the hassle that involves really the only option which MS can offer??!!!

    Was this answer helpful?

    0 comments
  2. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2016-04-14T19:17:26+00:00

    Which version of Word are you using? Where are the affected files saved?

    In the original post in this thread the problem is about e-mail attachments and other files downloaded from online locations. Is that what you are seeing as well?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-14T19:49:13+00:00

    I am using office 365,  Word 2016 (16.0.6701.1013) 32 bit.

    Was this answer helpful?

    0 comments
  4. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2016-04-14T20:12:57+00:00

    Please respond to my other questions as well.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-04-14T23:23:03+00:00

    I think that all the files which I am having problems with came originally as email attachments.  I am not absolutely sure which folder they are in - some seem to be in the default downloads folder but one I just looked at is in users\me\AppData\Local\Temp  and I'm not sure why it was put there - presumably by the browser (Firefox).

    Was this answer helpful?

    0 comments