Cannot open downloaded Word documents after Windows 10

Anonymous
2015-08-04T16:57:57+00:00

Hello,

I cannot open downloaded Word documents (powerpoint included) that I download onto my computer from email or my online class. This happened after I downloaded Windows 10. My spyware is turned off and it does not change anything. Any tips if there is something else turned on I can't figure out to open them? I tried going through word and in a "repair" view but it still wouldn't open.  

Thanks!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-08-20T08:45:42+00:00

    I am being blocked from opening Office files generally since upgrading to Windows 10. Files I could open a week ago, I no longer can, even if I unblock them, if that is an option in Properties, other ones I can. There doesn't seem to be any pattern. I can't open anything that is an attachment to an email. Tried saving to desktop - no luck.

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  2. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2015-08-20T13:26:55+00:00

    Have you tried the manual steps (Workaround 1 and Workaround 2) in the article? Are you using Office 2013?

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  3. Anonymous
    2015-08-20T14:25:54+00:00

    Yes to all of the above. I have given up and rolled back to Windows 8 so I can do some work. All very frustrating.

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-08-21T07:00:48+00:00

    The issue dealt with in  https://support.microsoft.com/en-us/kb/3086786 was fixed in the August Product Update, shipped on 8/19. If you haven’t been prompted to install the August Product Update, you can manually trigger it in Word 2013 by going to **File – Account – Update Options – Update Now.**In Word 2010, go to File>Help>Check for Updates. In Word 2007 go to Office Button>Word Options>Resources>get updates>Check for Updates.

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  5. Anonymous
    2015-08-26T14:42:06+00:00

    None of this works for me in terms of fixing my current inability to access Word 2013 on my PC. I had updated to Windows 10 a bit over a week ago. Yesterday I started getting a message that a repair needed to be done on opening, but none of the aforementioned repairs worked (nor did a few others). Nor did several uninstall and reinstall attempts. Other Office 2013functions--PPT, Excel, etc.--are fine. The only problem is in Word 2013. I have had to go to Apache OpenOffice (free) for my word processing on my PC (my usual method), unless I send everything to my macbook where I can use another version of word.

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