Cannot open downloaded Word documents after Windows 10

Anonymous
2015-08-04T16:57:57+00:00

Hello,

I cannot open downloaded Word documents (powerpoint included) that I download onto my computer from email or my online class. This happened after I downloaded Windows 10. My spyware is turned off and it does not change anything. Any tips if there is something else turned on I can't figure out to open them? I tried going through word and in a "repair" view but it still wouldn't open.  

Thanks!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2016-04-14T19:49:13+00:00

    I am using office 365,  Word 2016 (16.0.6701.1013) 32 bit.

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  2. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2016-04-14T19:17:26+00:00

    Which version of Word are you using? Where are the affected files saved?

    In the original post in this thread the problem is about e-mail attachments and other files downloaded from online locations. Is that what you are seeing as well?

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  3. Anonymous
    2016-04-14T15:44:44+00:00

    I have had and continue to have the same problem and get the same messages. It happens with WORD and EXCEL docs.

    I am seriously considering moving to Linux.

    It is ridiculous that this problem has been going on for months and MS has not yet resolved it. This is very disappointing to say the least.

    So what is the solution? Is uninstalling with all the hassle that involves really the only option which MS can offer??!!!

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  4. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2016-03-29T09:50:30+00:00

    I'm glad you got things sorted—well, almost.

    Unfortunately, when the online repair just doesn't work properly, all you can do is uninstall Office completely (and sometimes manually) as discussed at https://support.office.com/en-us/article/Uninstall-Office-2013-Office-2016-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8.

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  5. Anonymous
    2016-03-29T03:49:26+00:00

    Try repairing Office from Control Panel, in case this is a problem with file associations.

    Hi. The offline repair worked. This didn't help, so I tried the online variant. This didn't work. I got an error code. Googling this, I was told I had to remove all traces of Office and reinstall it. But I couldn't uninstall Office. Clearly there was a deepseated problem here. Strangely enough, though - just installing it anew worked. Now it opens these files in protected view instead of refusing to open them. So that's confusing. W10 is not problem free, that's for sure. But problem solved!

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