Cannot open downloaded Word documents after Windows 10

Anonymous

Hello,

I cannot open downloaded Word documents (powerpoint included) that I download onto my computer from email or my online class. This happened after I downloaded Windows 10. My spyware is turned off and it does not change anything. Any tips if there is something else turned on I can't figure out to open them? I tried going through word and in a "repair" view but it still wouldn't open.

Thanks!

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2015-08-10T07:45:11+00:00

Microsoft have posted a workaround at:

https://support.microsoft.com/en-us/kb/3086786
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Anonymous

2015-08-10T06:40:38+00:00

I'm having the same problem this needs to get fixed real fast!!!!!

grrrrrrrrrrrrrrr
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Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2015-08-04T18:09:04+00:00

There is a known issue with Protected view after upgrading to Windows 10, according to the Office team. A bug fix will be released.

What you can do, in the meantime, is download the file, right-click its icon, choose Properties from the context menu, and Unblock the file. Note that you should only Unblock files that you know are safe to open.
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