Cannot open downloaded Word documents after Windows 10

Anonymous
2015-08-04T16:57:57+00:00

Hello,

I cannot open downloaded Word documents (powerpoint included) that I download onto my computer from email or my online class. This happened after I downloaded Windows 10. My spyware is turned off and it does not change anything. Any tips if there is something else turned on I can't figure out to open them? I tried going through word and in a "repair" view but it still wouldn't open.  

Thanks!

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-12-09T07:56:33+00:00

    Save the attachments to the local drive and then in File Explorer, right click on the file and then click on Properties and check the Unblock box.  Then you should be able to open the files by using File>Open in Word.

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  2. Anonymous
    2015-12-09T04:13:29+00:00

    I am having the same problem.

    Upgraded to Windows 10. Upgraded to Office 2016. Cannot open Word 2013 files that are sent to me via email. I just ran an update on Office 2016 and the problem persists. I see that MS indicated in August 2015 that it will soon issue a fix. Any idea of when a fix will be available (it is now mid-December)?

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  3. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2015-11-30T23:24:28+00:00

    In Word, you can always look for Office 2016 updates via File | Account | Update Options | Update Now.

    Also, note problems with Office after updating to Windows 10 are discussed in the article at https://support.office.com/en-us/article/Known-issues-with-Office-and-Windows-10-28d56d84-c16c-4763-8eac-e51e05a37a16?ui=en-US&rs=en-US&ad=US&fromAR=1.

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  4. Anonymous
    2015-11-30T12:51:14+00:00

    Hello Team,

    Is there any update for Office 2016 with Windows 10. Have the same issue of opening files when they are downloaded in the ODB sync location locally on the machine. If the Protected view is disabled the files can be opened without any issue. However disabling protected view is not recommended. Any update on the same is appreciated.

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  5. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2015-08-27T22:18:19+00:00

    In Windows 10, I don't think that there is a Compatibility tab (in the Properties window) even in the Professional version. :-(  The troubleshooter is what is offered.

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