This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi!
Q.I wonder if anyone else had these two (+) problems with the Windows Office 365 MS Office 2016 update -specifically in MS Word?
[And] if so, are there any fixes?
Situation:
I updated my subscription of Office 365 Windows two days after it came out. I have experienced two display problems in MS Word that have repeated in different documents -newly created and when editing older documents:
Problems:
(1) In MS Word, the cursor frequently seems to display one character position *ahead* of the actual input position.
Details -I have noticed it in typing for about a hour or so. The actual position is unchanged, but the display position is ahead by one character. This is noticeable in editing already-typed text. The display is zoomed from between 110%-120% when this occurs. It feels more "graphic" like older versions of word processors when they first started displaying WSWYG style. I use left justification, but the feel of typing --the way the characters align and realign while typing is similar to what occurs when typing using full justification (isn't set on that, and the alignment is left).
(2) When typing and editing in a document, some non-focus lines of a paragraph displayed on the screen are often displayed in corrupted characters. When I click on that line it rewrites correctly; but that display issue is new to this version and problematic.
(3) This version crashed once while spell checking a moderate-sized (five page) document. I never had MS Word in Office 365 crash during an operation over the course of the past year.
Equipment:
A combined pix of three screen shots illustrates what I experienced.
Thanks in advance for any advice or assistance!
Mark
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This issue has been fixed, and now appears in the latest build of Office.
As usual, if you haven’t received the update yet, open an Office app and click File > Account > Update > Update Now.
Thanks very much for your patience.
-Erik
Did you have Office 365/2013 before getting 365/2016?
Here are some techniques you can try to get the previous version.
Roll Back 2016 to 2013 manually by USER! DownGrade - Down Grade - Back out
How do I use the Office 365/2016 offline installer? Downgrade to Office 2013
https://support.office.com/en-US/article/How-do-I-reinstall-Office-2013-after-an-Office-2016-upgrade-a6ca92f4-cbb4-4609-9fdb-f8d3dd6812f3 How do I reinstall Office 2013 after an Office 2016 upgrade?
http://new.office-watch.com/2015/switch-from-office-2013-to-office-2016-the-real-story/ Switch from Office 2013 to Office 2016 – the real story (Office Watch)
If you need to install Office 2016 without an active Internet connection, or if you're having problems with slow speed or tenuous connections, you can download the offline installer file and then install Office 2016 at your convenience. Go to the Wiki link above for instructions with pictures
Start on the On the My Account page, choose Install.
Choose Language and install options.
Choose Additional install options.
Choose Download offline installer.
After you see a prompt to open or save the offline installer file, choose your preferred option.
If you choose Open, the file will download. Once the download is complete, you'll see a new virtual drive D that contains the Office installation files.
Note If you already have another drive labeled D, Office will create a virtual drive with the next available letter.
If you choose Save, you can specify where you'd like the image (.IMG) file to be saved. For example, you can save it to your desktop or to a USB drive. On Windows 10 and Windows 8 machines, you can open the file directly. If you use Windows 7, you'll need to copy the image file to a disc before you can open the file and continue to step 6.
Launch setup.exe to begin the offline installation. When you see the message, You're all set, you can now access your Office applications.
The first time you run one of your Office applications, you'll receive a prompt asking you to enter your product key to activate the product. Since you already have a Microsoft account that's associated with Office, choose Sign in with an active account instead.
Enter your email address, and then choose Next.
Note Make sure the email address and Microsoft account you use is the same one you used previously.
Enter the email address and password associated with your Microsoft account, and then choose Sign in to start using Office.
For more information about installing Office, see Download and install Office 365 Home, Personal, or University on your PC.
Looking for help with a one-time purchase of Office 2013 or Office 2016? Associated with email Account - Offline Installer
Download the install files for a one-time purchase of Office 2013 or Office 2016
Download the install files for a one-time purchase of Office 2013 or Office 2016
Looking for Office 365 help?: How do I use the Office 2016 offline installer for Office 365?
If you made a one-time purchase of Office 2013 or Office 2016 (not a subscription to Office 365), you can download the install files directly to your computer.
Important Downloading the install files can take quite a while. Please be sure your computer stays powered on and connected to the Internet while downloading.
Sign in to your My Account page.
Choose Install from a disc.
Choose I want to burn a disc, and then choose Download.
Save the installation file to your computer and then run it to install Office.
Applies To: Office 2013, Office 2016
Just to add a little more info to the thread, in the hope that at some point it filters up to the MS devs.
I have also experienced this problem in both Word 2016 and Outlook 2016 but only under specific circumstances. My guess is that the issue lies with scaling/zooming.
My office PC (Win7 pro 64 bit) has 3 monitors, a 24" 1920x1080 standard HD monitor plus two additional creaky old 19" 1280x1024 monitors. Scaling/zooming is all set to 100% and both apps (Word and Outlook) work perfectly at all times and on any monitor.
When I work from home, I connect remotely from my home PC to my office desktop via Remote Desktop Connection.
My home PC, the client side, is running Windows 10 Pro 64-bit. My monitor is 27" at 2560x1440 and the display has a custom scaling factor set (default settings, set by the OS). There is also another 24" 1200x1920 monitor used in portrait mode normally for other things.
Only when I remotely connect to my office PC do I get this issue and only when I use my primary monitor on the client side. If I run the remote session on the 1920x1200 monitor (in landscape mode) then there is no issue. Guess this is because there is no scaling active on the 1920x1200 monitor.
One more thing:
If I connect to the office PC via TeamViewer, even at full screen this does not cause a problem. I guess TeamViewer simply zooms the image of the remote desktop at the client end rather than actually scaling the actual remote desktop itself (if that makes sense)...
I devote my own time to these forums and I have never been paid for it. In fact, MVPs are not allowed to work for Microsoft. In other words, I have no need to "meet a posting quota." The post to which you replied was primarily intended for RonaldGull, who was asking for an update.
Since downgrading to Office 2013 worked for you, it is still true that the underlying problem hasn't been resolved. It could be an add-in not working with Office 2016 or some driver that is acting up. Of course, finding a workaround is the next best thing.
You need to review the Code of Conduct at http://answers.microsoft.com/en-us/page/faq.
Wow!
I have spoken twice to MS tech support about trying to roll back -albeit in Nov-Dec 2015 time frame.
Your instructions were so simple and clear. It is frustrating to see how such a simple set of options are virtually "hidden" in the language and install options button. Makes sense once you know where to look, but easy to gloss over it - and I did.
Went through the process twice - once with 2016 still active and the install did nothing. Then de-authorized my 2016 install and uninstalled the Office 365 from control panel. THEN selected 32 bit 2013 version and it installed in about seven minutes! Tested and it is working. I never had this cursor hop in 2013 before, so don't expect it now. The interface actually looks more friendly and familiar too.!
Here is a pix of the final steps (select version and then watch it install). I did not need to sign in --it recognized me and my account and after the install was done it reflected correctly in my MS Office Home 365 page!
Thank you again So MUCH!