Has anyone else encountered this problem? Receive an Excel file in email (both GMail and (desktop) Outlook 2016 (using a live.com account, not a GMail one) have been tested); Double click on it to open it. (Excel 2016 is already open); The file opens in Excel with that irritating little "Oooooh, very dangerous! Could be scary monsters inside!" message which, I'll admit, is potentially useful for files from outside the organisation which is the only reason that I leave it on. Of course, there's no point if it doesn't actually work. Then one of two things happens. Either You go to click the Enable Editing button and Excel completely hangs on you; or You get the "Excel (Protected Mode) {breathless pause...} Has! Stopped! Working! Pretending to check for a solution that has never once been found in my lifetime, please waste your time waiting" dialog. There is nothing wrong with the file itself. I have tried with two different files, both have a problem. In both cases if instead of opening them from the Email application I save them to a trusted location I can open them without problem. But opening them directly from either browser or Outlook completely crashes Excel 2016 in a way that it didn't with Excel 2010. Anyone else? PS: If anyone from Microsoft responds to this post, looking into this specific question , I'll be more than happy to listen. If instead they copy and paste a script about restarting Windows in Safe Mode I may just need to throw a shoe at something.

I just heard back from a displaylink tech support person. Apparently they are aware of the issue. He had me do a work around that has fixed the issue for me. Open a blank excel document. Go to file 3. Go to options Go to advanced Under Display Check the box...Disable graphics hardware acceleration. 7. Click apply. This has fixed my issue until there is a driver update. Thanks...Matt

Try following - File > Options > Trust Center > Trust Center Settings > Protected View > Uncheck all options

This issue started today for me. I was opening a PPTX file I downloaded on the Oct 7 2015 which opened fine and displayed fine before. I had to right-click, choose "Properties" and check the Unblock option. Once Unblock was applied, the file opens fine because it is not in Protected Mode any longer. A co-worker is having the same behavior on his computer today but with DOCX files. Hopefully this fix will come quickly.

Hi, Welcome to Microsoft Community and thank you for posting your query. We understand how you feel about the situation. We're sorry for the trouble this has caused. Before we proceed, I need more information to help you better. What is the exact and complete error message? Upload the Event Viewer logs for the crashes related to Excel. To access event viewer go to Control Panel, System and Security, Administrative Tools, and then double-click Event Viewer. You may create a New Windows User account and verify the result. Please refer to the suggestion from the article below to create new Windows User Account and check if it helps. http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8 Reply with necessary information and we’ll be happy to help you further. Thank you.

Excel 2016 (Protected Mode) Crashing When Opening Files From Email

Anonymous

Has anyone else encountered this problem?

Receive an Excel file in email (both GMail and (desktop) Outlook 2016 (using a live.com account, not a GMail one) have been tested);
Double click on it to open it. (Excel 2016 is already open);
The file opens in Excel with that irritating little "Oooooh, very dangerous! Could be scary monsters inside!" message which, I'll admit, is potentially useful for files from outside the organisation which is the only reason that I leave it on. Of course, there's no point if it doesn't actually work.

Then one of two things happens. Either

You go to click the Enable Editing button and Excel completely hangs on you; or
You get the "Excel (Protected Mode) {breathless pause...} Has! Stopped! Working! Pretending to check for a solution that has never once been found in my lifetime, please waste your time waiting" dialog.

There is nothing wrong with the file itself. I have tried with two different files, both have a problem. In both cases if instead of opening them from the Email application I save them to a trusted location I can open them without problem. But opening them directly from either browser or Outlook completely crashes Excel 2016 in a way that it didn't with Excel 2010.

Anyone else?

PS: If anyone from Microsoft responds to this post, looking into this specific question, I'll be more than happy to listen. If instead they copy and paste a script about restarting Windows in Safe Mode I may just need to throw a shoe at something.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

I just heard back from a displaylink tech support person. Apparently they are aware of the issue. He had me do a work around that has fixed the issue for me.

Open a blank excel document.
Go to file

3. Go to options

Go to advanced
Under Display
Check the box...Disable graphics hardware acceleration.

7. Click apply.

This has fixed my issue until there is a driver update.

Thanks...Matt

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Answer accepted by question author

Anonymous

Updated to displaylink driver 7.9m5 dated 2/23/2016 and problem was resolved for me.

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88 additional answers

Vijay A. Verma 104.9K Reputation points Volunteer Moderator

2015-09-30T10:15:17+00:00

Try following -

File > Options > Trust Center > Trust Center Settings > Protected View > Uncheck all options
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Anonymous

2015-10-29T21:01:00+00:00

This issue started today for me. I was opening a PPTX file I downloaded on the Oct 7 2015 which opened fine and displayed fine before. I had to right-click, choose "Properties" and check the Unblock option. Once Unblock was applied, the file opens fine because it is not in Protected Mode any longer. A co-worker is having the same behavior on his computer today but with DOCX files.

Hopefully this fix will come quickly.
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1 person found this answer helpful.

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Anonymous

2015-09-30T04:55:37+00:00
Hi,

Welcome to Microsoft Community and thank you for posting your query.

We understand how you feel about the situation. We're sorry for the trouble this has caused.

Before we proceed, I need more information to help you better.
1. What is the exact and complete error message?
2. Upload the Event Viewer logs for the crashes related to Excel.
To access event viewer go to Control Panel, System and Security, Administrative Tools, and then double-click Event Viewer.‌

You may create a New Windows User account and verify the result.

Please refer to the suggestion from the article below to create new Windows User Account and check if it helps.

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Reply with necessary information and we’ll be happy to help you further.

Thank you.
Was this answer helpful?

0 comments No comments