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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi. I don't suppose your in a position to either contact them or contact the Microsoft team that works with them to further this discussion?
Thanks/jim
Hi. Checked with Rackspace -- MAPI over HTTP is indeed on their radar, but not implemented. They are aware it's required for Outlook 2016..
Who knows, perhaps MS will decide to put back RPC support for legacy hosts before the RTM.
Take care! /jim
According to Outlook Connectivity with MAPI over HTTP, Office365 should have MAPI over HTTP enabled as of a year ago. So that doesn't appear to explain my issue with connecting.
It's working now. Not exactly sure what did it. But a couple things happened today. First, I tried installing on a Win8.1 PC and an older build of Win10 on a VM and both worked. Still didn't work on my laptop. Just installed the latest build of Win10 on the laptop and it wasn't working, deleted my profile, started Outlook and created a new profile and now everything is working. Office 365 also went down around this same time apparently due to some updates that cause the servers to have issues. Not sure if those changes on Office 365 had anything to do with it. But at the moment, this is no longer an issue for me.
> What is autodiscover and how do I apply it to Outlook so I can set up my
> email account? I had zero problems adding a gmail acct, but pop3 no go :)
Autodiscover is a feature used with Exchange. It doesn't apply to POP or IMAP accounts.