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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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Office365 should be properly configured, - go to https://portal.office.com/admin/default.aspx#DomainManagerPageLayout - select the domain then click the Find and Fix issues link to the right of the domain name. Does it report any errors?
I don't know if this applies anyone here - https://support.microsoft.com/en-us/kb/2404385
I am using Office 365 Home subscription while my company stick with Exchange 2010. So I am not able to use Outlook 2016 to access my company's Exchange if the admin refuse to add autodiscover?
Same case as you!
I don't understand why MS will break a feature of a product that is still in its 'supported' status. (i.e. Exchange 2010)
For me the problem isn't the autodiscover. I want use 2 exchange accounts in outlook at the same time without switching. One from the company i work for and my private one. 2 different servers... In outlook 2013 no problem...
2 exchange accounts should work fine in 2016 too - as long as both have autodiscover records.
What happens when you add the second one?
If you are adding them at start, you might need to add one, start outlook, then add the other. I've had weirdness with the accounts if i add 2 or more exchange accounts at once.