This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Also: does anyone know if it would be possible to "manually" set up the profile, via registry editing, etc.?
it needs too many keys to do it in the registry. if you previously had outlook set up on the computer, the account should migrate over to outlook 2016, however several people said it didn't work for them.
You can try using an xml file.
Files are here: C:\Program Files\Microsoft Office\root\Office16\OutlookAutoDiscover
See
https://technet.microsoft.com/en-us/library/cc511507(v=office.14).aspx for ore information.
What is autodiscover and how do I apply it to Outlook so I can set up my email account? I had zero problems adding a gmail acct, but pop3 no go :)
Just thought I'd add my situation. I installed the Office 2016 preview on my Win10 test laptop where I previously had 2013 setup and working with our Exchange account. Had a few issues getting the setup going but eventually was connected to my email. Rebooted and got back in this morning and got the same error message about missing required information. Autodiscover is working as we are using Exchange Online (Office 365) and that was one of the setup requirements. So maybe part of the problem is they still have bugs to work out since it doesn't even work on their system.
Hi Diane,
how is the procedure to publish autodiscover records.
I have checked DNS on my domain and CNAME autodiscover seems ok and the check made by the utilities in 365administration say that domain is setup correctly.
Regards
Mark
I am in a different situation: I own a single Office 365 Small Business subscription and right now, I am the only user -- and the Admin-- for the Exchange account that comes with it. How do I configure the account for Autodiscover? Do I do that in Outlook 2013 or do I do that on my Office 365 configuration pages?
Hi Diane,
how is the procedure to publish autodiscover records.
I have checked DNS on my domain and CNAME autodiscover seems ok and the check made by the utilities in 365administration say that domain is setup correctly.
Regards
Mark