Exchange account set-up missing for Outlook 2016

Anonymous
2015-05-10T20:07:40+00:00

I recently upgraded to Office 2016 Preview from Office 2013.  I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade.  After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work.  I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?

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  1. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2016-10-07T19:05:10+00:00

    In the past, exchange accounts were picked up no problem, but because of changes in how Outlook connects to exchange, the Exchange account doesn't always migrate to the 2016 profile - mine did, but I used 2013 and an Office 365 account. (Autodiscover is much easier for end-users and has a lot fewer problems than manual configuration. The problem is many admins didn't configure it properly, if at all.)

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  2. Anonymous
    2016-10-13T12:43:47+00:00

    This is totally UNACCEPTABLE.

    Please give us back the possibility to manually set our Exchange servers settings inside outlook.

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  3. Anonymous
    2016-10-18T14:17:37+00:00

    It's really ridiculous that we have to use Outlook 2016 in this conditions provided by MICROSOFT for us!

    My own notebook will never join in my corp's domain and i have to use Exchange. I want to use Outlook 2016 in my own PC but i can't! 

    And i see "UPGRADE YOUR OFFICE to 2016" **** every day!

    DEAR MICROSOFT! I CANNOT USE OUTLOOK 2016! COS I CANNOT ADD MY EXCHANGE ACCOUNT MANUALLY! IF YOU WANT THAT I USE OFFICE 2016 THEN WOULD YOU PLEASE ENABLE MANUALLY ADD EXCHANGE ACCOUNT OPTION IN OUTLOOK 2016!

    Thank you...

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  4. Brian Tillman [Outlook MVP 2007-2019] 25,915 Reputation points
    2016-10-18T15:17:34+00:00

    It is unlikely Microsoft will see this here. Use the Outlook 2016 for Windows Uservoice web site.

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  5. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2016-10-19T02:18:21+00:00

    You can remove the upgrade banner - see http://www.outlook-tips.net/tips/office-2013-upgrade-banner/ for instructions.

    You don't need to join the domain to use Outlook (unless the company requires it) - all you need is your email address and password, but the company needs to have autodiscover set up. If you need to use VPN to access the account, setup should use the company DNS records to set it up.

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