Exchange account set-up missing for Outlook 2016

Anonymous
2015-05-10T20:07:40+00:00

I recently upgraded to Office 2016 Preview from Office 2013.  I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade.  After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work.  I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

101 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2015-05-10T21:45:55+00:00

    It's not missing - Exchange accounts can only be set up using autodiscover. If autodiscover records aren't published, the admin will need to publish them.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2015-05-11T01:10:39+00:00

    Thanks but I didn't use autodiscover before and the other thing is that it was working in Office 2013 as it was an option on "Add Account"?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2015-05-11T02:04:26+00:00

    Outlook 2016 can only add Exchange accounts using autodiscover. This is a change from Outlook 2013. If you want to use Outlook 2016 with an Exchange account, you need to use autodiscover.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2015-05-15T04:38:29+00:00

    I wanted to try out Office 2016 and went to set up my Outlook account. I use an exchange account that I purchased through 1and1.com. Unfortunately, it no longer looks like I can set up my own exchange account? I guess I don't quite understand what autodiscover is. It appears there is no other way around this? I'm going to look into my 1and1.com and see if there is something I need to do. This would be disappointing.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-05-16T16:49:12+00:00

    Hello' Diane

    I recently upgraded to Office 2016 Preview from Office 360 right now and cannot to open Outlook.

    I receive the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service"

    and after them I have a next message: "Cannot start Microsoft Outlook. Cannot open the Outlook window.

    The set of folders cannot be opened. The information store could not be opened.

    What can I do to restore my accounts from Office 360 ?

    Many Thanks'

    Eugene

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments