Exchange account set-up missing for Outlook 2016

Anonymous
2015-05-10T20:07:40+00:00

I recently upgraded to Office 2016 Preview from Office 2013.  I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade.  After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work.  I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?

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  1. Anonymous
    2015-08-11T02:26:27+00:00

    There are a couple of major instances as to why Autodiscover may not be enabled on a particular domain.

    1. Domain Aliases. For example -- 

       CompanyDomainName.com

       SomeotherNewCompanyDomainName.com

    If I have an account on SomeOtherNewCompanyDomainName, then I should not have to use CompanyDomainName (that has AutoDiscover working) in order to login to SomeOtherNewCompanyDomainName.com 

    Many companies that have multiple domains running on a single Exchange 2010 or even Exchange 2013 server will not be able to properly use Outlook 2016.

    1. SBS Servers everywhere ... Yeah, they were pretty broken on AutoDiscover. They will all fail to work on Outlook 2016. Out of the box, all these damn servers were setup on .LOCAL -- who was the idiot that designed this? Now Outlook 2016 will be incompatible with SBS servers.

    I don't understand why when even the iPhone Outlook app has a way of specifying additional login options that this is missing from the Outlook 2016 account creation process. The fix is pretty simple:

    1. Email Address
    2. Username 
    3. Host Name
    4. Password

    That combination is what is required in order to access a mail server that is different than the email address.

    I really don't understand what the "Product Designers" at Microsoft are thinking by rejecting a good 40% of the entire world's normal operating procedures. 

    Those people should be made to live a day in the life of an IT consultant and to experience the hell that was SBS server and the whims of a CEO before they decide to rip out an essential feature without a proper replacement.

    Outlook 2016 will be a failure out of the gate should they release it. No sane IT person will recommend it.

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  2. Anonymous
    2015-08-10T21:27:36+00:00

    Seems to have worked for a few days at least.  I didn't really touch it over the weekend.  But as of this morning, the error has returned.  Maybe those registry settings didn't do anything after all.

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  3. Anonymous
    2015-08-06T16:46:57+00:00

    Thanks for the info.  I believe this has fixed my issue.  I was receiving the error and attempted setting some of these values and nothing changed.  I rebooted as well and no change.  So that was disheartening.  But then I went and recreated my profile again with the ExcludeHttpsRootDomain and ExcludeHttpsAutoDiscoverDomain set as those were the ones that failed in my tests.  It's been working fine for the last day even after reopening outlook and waking from sleep and all the normal stuff I do.  It's a little early to get too excited but I think the issue usually showed up shortly after.  So that fast that it's been a day now is a good sign.

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  4. Anonymous
    2015-08-05T00:28:01+00:00

    thanks for taking the 3 hours!!

    This worked for me.

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  5. Anonymous
    2015-08-04T21:01:21+00:00

    Microsoft sent over these additional options to add as reg keys. If the one I used doesn't work for you, maybe one or more of these (or a combination thereof) will:

    0 to disable, 1 to enable Outlook Autodiscover behavior.

    “ExcludeScpLookup”=dword:00000001

    “ExcludeHttpsRootDomain”=dword:00000000

    “ExcludeHttpsAutoDiscoverDomain”=dword:00000000

    “ExcludeHttpRedirect”=dword:00000000

    “ExcludeSrvRecord”=dword:00000000

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