This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well, this makes Outlook 2016 a deal breaker for me then... My employer does not have autodiscover configured, and my chances to convince my IT department to do it are nonexistent.
How come this functionality has been completely discarded? I completely understand there are *very* good reasons to use autodiscover, but what if some companies with on-premises Exchange servers won't do it?
I can downgrade now my Office 365 apps back to the 2013 versions, but when the 2016 versions hit release status, will I be locked out of them?
This really sucks... :-(
As far as I know, they have no plans to change it. If your employer doesn't have autodiscover configured, you won't be able to use Outlook 2016 to connect using Exchange services.
I'm not sure what server names you are asking about - you can't edit the server names and the connection tab was removed. The only thing you can do is disable cached mode and add shared mailboxes.
Outlook 2016 won't change the mailbox and won't break the older versions.
Hi Diane will this stay this way? Is this a security feature? what if my companies exchange server doesn't use auto discover? What if they don't want to use it? I want to be able to setup outlook anywhere configuration. Or do I just have to be on the same network as the exchange server and put in the actual server name and not the http proxy until after it connects via the lan?
Also I would like to know if outlook 2016 will change my mailbox in any way and break my other pcs that use 2013 nd 2010 office packages...
That is still possible - it's just the initial setup that requires auto account setup. Once the account is in the profile, you can go into account settings and add the shared mailbox to the profile.
Thanks for the support on this. Our server was upgraded and now I am able to get my Exchange mail to work.