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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Also: does anyone know if it would be possible to "manually" set up the profile, via registry editing, etc.?
it needs too many keys to do it in the registry. if you previously had outlook set up on the computer, the account should migrate over to outlook 2016, however several people said it didn't work for them.
You can try using an xml file.
Files are here: C:\Program Files\Microsoft Office\root\Office16\OutlookAutoDiscover
See
https://technet.microsoft.com/en-us/library/cc511507(v=office.14).aspx for ore information.
I think you should do the second choice (if currently you only have office 2016 installed): uninstall 2016 --> install 2013 --> Set up exchange account --> uninstall 2013 --> reinstall 2016?
Try it and share the result.
REgards
That doesn't make sense...
Wouldn't you need to install 2016 after you have 2013 setup and UPGRADE to 2016 so it imports 2013 settings? or even 2010 settings? Then afterwards and 2016 is working then remove 2010/2013
I think you should do the second choice (if currently you only have office 2016 installed): uninstall 2016 --> install 2013 --> Set up exchange account --> uninstall 2013 --> reinstall 2016?
Try it and share the result.
REgards
Also: does anyone know if it would be possible to "manually" set up the profile, via registry editing, etc.?
Hi Khoi, thanks a lot for your tip. It's really preposterous that Microsoft forces users to use this kind of workaround for something that used to be implemented and worked correctly.
Can I install Outook 2013 side-by-side with 2016 just for the setup, and after that just uninstall the 2013 version, or do I have to uninstall 2016 --> install 2013 --> Set up exchange account --> uninstall 2013 --> reinstall 2016?
Thanks, best regards,
Jaime DLH