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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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Thought I'd add my own experience to this issue. Clean Win10 build 10162 install. Installed Office 2016 Preview. No previous office versions have been installed. Open Outlook and enter my email/password for our domain which is running on Office 365. Setup works, emails download and continue to work while outlook remains open. Close outlook, open outlook and this error occurs. I tried deleting the profile and re-creating it but it is unable to connect. Restart computer, new profile is created successfully and emails download. Close/re-open outlook and receive the error again.
I just double checked our autodiscover settings and they look fine. All other outlook versions are working fine and have been for some time. Just 2016 that doesn't work. And this is running on Microsofts own office 365 servers. And it obviously can connect once. It just can't reconnect ever again after that.
Is there a uservoice page to request this feature ?
Seems really annoying that I can setup exchange accounts just fine in Windows 8 and Windows 10 mail (even Windows Phone !), but cannot do it outlook 2016.
This is a HUGE regression !
Ah o.k. in the first wizzard, in the past in entered the 2nd accunt every time manually.
But now that worked, sometimes the things are so easy that i didn't see them... Thanks!
2 exchange accounts should work fine in 2016 too - as long as both have autodiscover records.
What happens when you add the second one?
If you are adding them at start, you might need to add one, start outlook, then add the other. I've had weirdness with the accounts if i add 2 or more exchange accounts at once.
For me the problem isn't the autodiscover. I want use 2 exchange accounts in outlook at the same time without switching. One from the company i work for and my private one. 2 different servers... In outlook 2013 no problem...