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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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When outlook 2016 hits release status, you will not be able to use it with your exchange mailbox unless/until autodiscover records are added.
I'm not exactly sure why they decided to remove the ability to manually add accounts, although it has something to do with mapi over http support and making it easier for end users. By using autodiscover, the account is correctly configured for mapi/http if it is supported. With mapi/http, Outlook uses an http url, not a server name. It also doesn't need the additional configuration for on the Connection tab.
Hi Diane will this stay this way? Is this a security feature? what if my companies exchange server doesn't use auto discover? What if they don't want to use it? I want to be able to setup outlook anywhere configuration. Or do I just have to be on the same network as the exchange server and put in the actual server name and not the http proxy until after it connects via the lan?
Also I would like to know if outlook 2016 will change my mailbox in any way and break my other pcs that use 2013 nd 2010 office packages...
That is still possible - it's just the initial setup that requires auto account setup. Once the account is in the profile, you can go into account settings and add the shared mailbox to the profile.
Thanks for the support on this. Our server was upgraded and now I am able to get my Exchange mail to work.
I wanted to try out Office 2016 and went to set up my Outlook account. I use an exchange account that I purchased through 1and1.com. Unfortunately, it no longer looks like I can set up my own exchange account? I guess I don't quite understand what autodiscover is. It appears there is no other way around this? I'm going to look into my 1and1.com and see if there is something I need to do. This would be disappointing.