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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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This is totally UNACCEPTABLE.
Please give us back the possibility to manually set our Exchange servers settings inside outlook.
Hi Diane, thanks a lot for your response.
I talked with my Exchange admin, and she confirmed that our Exchange server will never, ever have autodiscover properly configured. So, that's that. It's OWA for me then :'-(
While I can agree that using autodiscover has many advantages, I wish MS could reconsider to have an advanced settings option for users like me who have stubborn Exchange admins :-) As it is now, I will not be able to use Outlook (which I like - a lot) with my work account.
Best regards,
Jaime DLH
Outlook 2016 can only add Exchange accounts using autodiscover. This is a change from Outlook 2013. If you want to use Outlook 2016 with an Exchange account, you need to use autodiscover.
When opening outlook: Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The MS Ex information service in your profile is missing required information. Modify your profile to ensure you are using the correct MS Ex information servvice"
When I hit ok "Cannot Start MS Outlook. Cannot open the outlook windows. The set of folders cannot be opened. The information store cannot be opened".
When i start in safe mode, or go to mail applet, and do Add Acount
does Establish network connection
Searching for ....
Says: We are having trouble connection to your account. Verify the settings below and make changes if necessary.
If i do change account settings, and try Outlook.com or ExchangeActiveSync,
Log onto Ex ActiveSync mail server. The username or password you entered isn't working. Please try them again.
It's not missing - Exchange accounts can only be set up using autodiscover. If autodiscover records aren't published, the admin will need to publish them.