This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Autodiscover should be properly configured, but it - as you mentions - works once and then fails after closing Outlook. I got the following RCA Test Results from https://testconnectivity.microsoft.com/?testid=O365Ola
(IN XML Format...)
<?xml version="1.0" encoding="utf-8"?>
<testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing Outlook connectivity." resultdescription="The Outlook connectivity test failed." additionaldetails="" elapsedMilliseconds="3358">
<children>
<testresult status="SuccessWithWarnings" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to test Autodiscover for ******@AllOEMs.com." resultdescription="Autodiscover was tested successfully." additionaldetails="" elapsedMilliseconds="3354">
<children>
<testresult status="SuccessWithWarnings" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting each method of contacting the Autodiscover service." resultdescription="The Autodiscover service was tested successfully." additionaldetails="" elapsedMilliseconds="3354">
<children>
<testresult status="SuccessWithWarnings" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://AllOEMs.com:443/Autodiscover/Autodiscover.xml" resultdescription="Testing of the Autodiscover URL was successful." additionaldetails="" elapsedMilliseconds="3354">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name alloems.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 69.64.95.9" elapsedMilliseconds="1260">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 443 on host alloems.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="825">
<children />
</testresult>
<testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing the SSL certificate to make sure it's valid." resultdescription="The certificate passed all validation requirements." additionaldetails="" elapsedMilliseconds="366">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server alloems.com on port 443." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." additionaldetails="Remote Certificate Subject: CN=alloems.com, OU=PositiveSSL, OU=Domain Control Validated, Issuer: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB." elapsedMilliseconds="159">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validating the certificate name." resultdescription="The certificate name was validated successfully." additionaldetails="Host name alloems.com was found in the Certificate Subject Common name." elapsedMilliseconds="0">
<children />
</testresult>
<testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Certificate trust is being validated." resultdescription="The certificate is trusted and all certificates are present in the chain." additionaldetails="">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=alloems.com, OU=PositiveSSL, OU=Domain Control Validated." resultdescription="One or more certificate chains were constructed successfully." additionaldetails="A total of 2 chains were built. The highest quality chain ends in root certificate CN=COMODO RSA Certification Authority, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB." elapsedMilliseconds="28">
<children />
</testresult>
<testresult status="Warning" errorid="1339c33a-8f21-427b-a323-4cee1a13f517" contentUrl="" testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." resultdescription="Potential compatibility problems were identified with some versions of Windows." additionaldetails="The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled." elapsedMilliseconds="5">
<children />
</testresult>
</children>
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing the certificate date to confirm the certificate is valid." resultdescription="Date validation passed. The certificate hasn't expired." additionaldetails="The certificate is valid. NotBefore = 7/31/2014 12:00:00 AM, NotAfter = 7/30/2019 11:59:59 PM" elapsedMilliseconds="0">
<children />
</testresult>
</children>
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Checking the IIS configuration for client certificate authentication." resultdescription="Client certificate authentication wasn't detected." additionaldetails="Accept/Require Client Certificates isn't configured." elapsedMilliseconds="305">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to send an Autodiscover POST request to potential Autodiscover URLs." resultdescription="The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST." additionaldetails="" elapsedMilliseconds="595">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://AllOEMs.com:443/Autodiscover/Autodiscover.xml for user @AllOEMs.com." resultdescription="The Autodiscover XML response was successfully retrieved." additionaldetails="Autodiscover Account Settings XML response: <?xml version="1.0"?> <Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"> <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a"> <User> <DisplayName>@alloems.com</DisplayName> </User> <Account> <AccountType>email</AccountType> <Action>settings</Action> <Protocol> <Type>IMAP</Type> <Server>alloems.com</Server> <Port>993</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>on</SSL> <DomainRequired>off</DomainRequired> <SPA>off</SPA> <AuthRequired>on</AuthRequired> <LoginName>@alloems.com</LoginName> </Protocol> <Protocol> <Type>SMTP</Type> <Server>alloems.com</Server> <Port>465</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>on</SSL> <DomainRequired>off</DomainRequired> <SPA>off</SPA> <AuthRequired>on</AuthRequired> <LoginName>@alloems.com</LoginName> </Protocol> </Account> </Response> </Autodiscover> HTTP Response Headers: Keep-Alive: timeout=5, max=100 Connection: Keep-Alive Content-Length: 1193 Content-Type: application/xml; charset="UTF-8" Date: Tue, 04 Aug 2015 17:58:31 GMT Server: Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 " elapsedMilliseconds="594">
<children />
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>
<testresult status="Error" errorid="65e7befa-34fb-4039-9e2a-31e5fe2fcfe8" contentUrl="" testdescription="Autodiscover settings for Outlook connectivity are being validated." resultdescription="The Microsoft Connectivity Analyzer wasn't able to validate Outlook Autodiscover settings." additionaldetails="No account settings were returned from the Autodiscover response." elapsedMilliseconds="1">
<children />
</testresult>
</children>
</testresult>
I'm guessing they only support RPC over HTTP, not MAPI over HTTP. Set this key on your computer and see if Outlook finds the account -
HKEY_CURRENT_USER\Software\Microsoft\Exchange]
“MapiHttpDisabled”=dword:00000001
They are not using Office 365, but run their own Ex Server. It appears they are using Exchange Server 2010.
>> When I hit ok "Cannot Start MS Outlook. Cannot open the outlook windows. The set of folders cannot be opened. The information store cannot be opened".
This is because the account can't find the server so it can't create the ost or connect in online mode.
>> If i do change account settings, and try Outlook.com or ExchangeActiveSync,
Exchange ActiveSync only works with outlook.com accounts, not with exchange server accounts.
>> (webmail.sc.edu) and domain name (DS); but in the Outlook 2016 Windows version it only asks for email address and mail server, not my domain name; and not my username on the domain.
Outlook 2016 Windows uses autodiscover to configure Exchange accounts - it finds the server names for you.
Do you know if the school runs their own servers or use Office 365? If they have their won servers, what version of Exchange?
Also... When i set up my account on Mac or the Windows 10 mail app, at one point it asks for my email address (******@mailbox.sc.edu) and mail server (webmail.sc.edu) and domain name (DS); but in the Outlook 2016 Windows version it only asks for email address and mail server, not my domain name; and not my username on the domain.