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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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No, it's probably not due to the Mail app.
What is the complete error message? Are you adding an account to an existing profile or creating a new profile?
1--I went from Windows 8.1 to Windows 10 Insider preview; then it upgraded a couple of days ago.
2--I uninstalled Office 2016 preview (according to instructions), then re-installed it.
3--It opens in Safe mode, and gets me to the Add User page. I tried this, and fill out the Exchange user info. It does Establish Network Connection, then Searching for .... it gets stuck at this point. Then it says "We are having group connection....", i retry, ditto.
4--If i quit this, it goes back to the msg.
It is possible that this is happening because I am using the Windows 10 Mail App? I have that app set to my Exchange account, and receive mail fine. I also have W 2016 on a MAC and it worked fine.
5--I also tried add account from the Control Panel / Mail for Office 2016 applet. Tried to add the user
6--I tried the Exchange ActiveSync server, still does not work.
What type of email account do you use? Do you get any error messages? Does it work in Safe mode?
Was Windows 10 a clean install or an upgrade? If an upgrade, do an online repair of Office. See http://www.slipstick.com/tutorial/repair-office-outlook-installation/ for screenshots and more information.
So how is it setup?. I am using surface pro .outlook won't even start. I have the default w10 mail set up fine.
Hi. I can offer you my workaround:
Install Outlook 2013 and get it set up for your email. Then install Outlook 2016 as an upgrade.
Or, if you're capable, you can export the registry section for the Outlook profile and keep it for future use -- that's what I have done. Simply importing it into the registry creates the needed profile -- with the "grandfathered" features to make it work with Outllook 2016.
Diane, I really hope you guys are considering adding back in the current interoperability -- why remove a setup which works great for many people!?!?!
Best wishes! /jim