Word 2016 Cursor movement slow, jumpy, laggy, erratic, stuttering in some documents

Anonymous
2015-07-13T06:29:26+00:00

It is impossible to edit some documents because of VERY slow, jerky, jumpy, laggy, erratic, stuttering cursor movement (horizontal worse than vertical). I have been forced to go back to using Word 2011. I am a professional novelist and cannot practice my trade with Word 2016!! This is very disappointing.

As a novelist I work with large word count simply formatted documents with a file size of less than 1M. I have not experimented to find a cut off point with regard to word count but documents in the 100K word size or more (less than 1M file size) exhibit this slow, jerky, laggy cursor movement problem. Small documents in the 5K word range do not have this problem on any of my notebooks.

It can take 10 seconds or more to move the cursor from the right to left side of the page (or vice-versa). This slow erratic cursor movement is especially troubling when trying to select a few words (highlighting them) for editing. It is very frustrating. 

I have experimented and found that brand new documents in 2016 file format exhibit this problem. I have created documents with zero text formatting and they have this problem. I removed all formatting in these test documents by copying and pasting ASCII text into the newly created 2016 format doc from original Word 2011 documents.

I have replicated this same problem on three different macbook computers all with SSD and max ram. None of these computers are running with more than 5% CPU utilization (running nothing else except Word 2016). All of these notebook computers edit the same files just fine using Word 2011.

  • Brand new 2015 macbook 12" retina
  • 2013 Macbook Pro 13" retina
  • 2013 Macbook Air

Track changes is not turned on, nor is any other unusual "feature" or function. This problem occurs in all display modes: draft, layout, etc.

**All these notebooks are running the latest version of Yosemite and all with 100% up to date software.

**This is a fatal mission-critical problem for me which has forced me to revert back to using Word 2011. Again, this is very disappointing.**I have been a Word user for something over 25 years (started on MS/PC DOS).

Similar / same problems here:

http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macword/office-2016-mac-very-laggy/e2656073-6f1b-4535-b78e-ee79e0a4fb4c

http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macword/word-2016-laggy-ui-and-scrolling-issues/9de4aeb7-9058-4fb0-a331-72076fed72b2

http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macword/performance-of-scrolling-in-word-2016-for-mac-is/f04bbc86-5753-4ef5-a2c3-5cfdcb8cb837

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-12-14T20:46:25+00:00

I confirm quitting Dropbox solves that ridiculous M$oft lag for me.

But Bill Gates just put 1 billion in SoftBank so all bugs will be gone.

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  1. Anonymous
    2016-01-14T10:18:23+00:00

    In my case turning off checking the spelling and grammar 'as you type' in Preferences->Spelling helped with all the lag I had experienced before (it got quite terrible in larger documents in which I scrolled around much).

    This resolved quite some of the "delayed typing" I had in Word 365 on a MacBook Pro 2015. Not 100% snappy like older Word iterations, but very much more doable.

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  2. Anonymous
    2016-01-14T13:53:14+00:00

    I've a i7 MacBook Air with 8GB of RAM. My machine is one of the best and still Microsoft software doesn't work like it should.

    At this point it is obvious that the problem is not the spelling enabled, slow computers, high resolution screens etc, the problem is: Microsoft does a really bad job in Office for Mac.

    Office programs are laggy, they crash, and when they don't you get the feel that they will due to the constant delays on the UI. Also, some animations are completely useless and poorly programmed, for instance on Excel when you select another cell.

    It's time for Microsoft to rethink what they're doing with office, this is ****. No software. And I really hope someone reads this comment, and decides to open Word side by side with Apple's Pages and write the same document on the two programs to see the difference.

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  3. Anonymous
    2016-02-12T19:22:48+00:00

    Hello Microsoft Word Engineering Team and the Forum,

    I am having trouble with word being slow to type. It's a real pain in the rear and practically renders the program useless when trying to type at a good pace, well at any pace for that matter. Not venting just stating fact....:-) Glad I don't have to go and debug this issue.

    Have fun, let me know if you find a fix, and if you need more information...

    JR

    MS Word Version: 15.18(160109)

    Prod ID: 02985-010-000001

    I am running:

    OS X El Capitan

    Version 10.11.3

    On MacBook Pro:

    15-inch, Mid 2012

     Model Name:    MacBook Pro

      Model Identifier:    MacBookPro9,1

      Processor Name:    Intel Core i7

      Processor Speed:    2.3 GHz

      Number of Processors:    1

      Total Number of Cores:    4

      L2 Cache (per Core):    256 KB

      L3 Cache:    6 MB

      Memory:    16 GB

      Boot ROM Version:    MBP91.00D3.B0C

      **** Version (system):    2.1f170

    Graphics

    Video: NVIDIA GeForce GT 650M 512 MB

    Chipset Model:    Intel HD Graphics 4000

      Type:    GPU

      Bus:    Built-In

      VRAM (Dynamic, Max):    1536 MB

      Vendor:    Intel (0x8086)

      Device ID:    0x0166

      Revision ID:    0x0009

      gMux Version:    1.9.23

    NVIDIA GeForce GT 650M:

      Chipset Model:    NVIDIA GeForce GT 650M

      Type:    GPU

      Bus:    PCIe

      PCIe Lane Width:    x8

      VRAM (Total):    512 MB

      Vendor:    NVIDIA (0x10de)

      Device ID:    0x0fd5

      Revision ID:    0x00a2

      ROM Revision:    3682

      gMux Version:    1.9.23

      Displays:

    Color LCD:

      Display Type:    LCD

      Resolution:    1440 x 900

      Pixel Depth:    32-Bit Color (ARGB8888)

      Main Display:    Yes

      Mirror:    Off

      Online:    Yes

      Built-In:    Yes

    VX2439wm:

      Resolution:    1920 x 1080 @ 60Hz (1080p)

      Pixel Depth:    32-Bit Color (ARGB8888)

      Display Serial Number:    RKB102901242

      Mirror:    Off

      Online:    Yes

      Rotation:    Supported

      Television:    Yes

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  4. Anonymous
    2016-02-24T23:41:43+00:00

    JUST downloaded the latest version (V15.19.1 on the Mac) of Office 365.

    ON MY MACBOOK (mid-2015 retina with 1TB SSD, 16GB DRAM, 2.5GHz i7 quad-core, running El Capitan 10.11.3), performance is SIGNIFICANTLY better than it was with V15.18!  Still the occasional lag, or spinning beach ball, but more of an irritant than a deal breaker.  All other settings (e.g., spell/grammer checking) unchanged.

    I hope that this means that the Office team has finally gotten this bug under control!!!!

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