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It is impossible to edit some documents because of VERY slow, jerky, jumpy, laggy, erratic, stuttering cursor movement (horizontal worse than vertical). I have been forced to go back to using Word 2011. I am a professional novelist and cannot practice my trade with Word 2016!! This is very disappointing.
As a novelist I work with large word count simply formatted documents with a file size of less than 1M. I have not experimented to find a cut off point with regard to word count but documents in the 100K word size or more (less than 1M file size) exhibit this slow, jerky, laggy cursor movement problem. Small documents in the 5K word range do not have this problem on any of my notebooks.
It can take 10 seconds or more to move the cursor from the right to left side of the page (or vice-versa). This slow erratic cursor movement is especially troubling when trying to select a few words (highlighting them) for editing. It is very frustrating.
I have experimented and found that brand new documents in 2016 file format exhibit this problem. I have created documents with zero text formatting and they have this problem. I removed all formatting in these test documents by copying and pasting ASCII text into the newly created 2016 format doc from original Word 2011 documents.
I have replicated this same problem on three different macbook computers all with SSD and max ram. None of these computers are running with more than 5% CPU utilization (running nothing else except Word 2016). All of these notebook computers edit the same files just fine using Word 2011.
Track changes is not turned on, nor is any other unusual "feature" or function. This problem occurs in all display modes: draft, layout, etc.
**All these notebooks are running the latest version of Yosemite and all with 100% up to date software.
**This is a fatal mission-critical problem for me which has forced me to revert back to using Word 2011. Again, this is very disappointing.**I have been a Word user for something over 25 years (started on MS/PC DOS).
Similar / same problems here:
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I confirm quitting Dropbox solves that ridiculous M$oft lag for me.
But Bill Gates just put 1 billion in SoftBank so all bugs will be gone.
Hi Derik,
I am having the exact same issue running 15.12.13, is there a fix for this problem yet? My Mac Book Pro (2011) is an old 15" but it has been freshly installed (via format) with a brand new Mac OS X and I never bothered to install Office 2011 as I thought I would signup and get the latest.
Can you please update this forum with your progress, wondering if I should try install the old version already?
Strange, the "low resolution" checkbox does not appear at all on my system. There is only the "Locked" checkbox there, no second checkbox.
What mac model are you using, and which OS version? My guess would be that the checkbox is only present on models with high-resolution Retina displays, and the checkbox tells the OS to open the app in regular, pre-Retina resolution.
In that case, it should not have anything to do with 32 vs. 64 bit, though it could still affect CPU usage.
If it is of any help... I also have this problem of slow cursor movement between cells when moving around using the keyboard (Excel 2016 on a pretty new and fast MBP). I have not found any way to turn this off, and I am not willing to sacrifice that much performance for "smoothness" in the interface. Sorry, if I misunderstood the original post.
Edit: Oops, just forget my post. I did not read the original post, only the first post on page 2 or 3... I have reported my problem through the "smiley" in Excel.
Hi John,
I wonder... A clue could be in that my experience is the complete opposite of the stated experience of all you beta testers.
Everyone I know has this lag problem and none had installed beta versions of Office 2016. This leads me to wonder if there is some additional “silent” beta related function enabled on those who installed the beta software and this function remained active/enabled when the final release was installed, and it is the operation of this additional beta related function that is preventing the lag problem from manifesting?? Just a crazy idea.
Again, my computers are:
Brand new 2015 macbook 12" retina
2013 Macbook Pro 13" retina
2013 Macbook Air
All my computers are running the latest version of Yosemite.
All my computers have maxed out hardware: 512G SSD, Max RAM, and etc.
Every piece of software has the latest software patches / updates installed.
I do not run Outlook (could this be a clue?)
I do have Office 2011 installed and reverted back to using Word 2011
I run Time machine 24x7 via a pair of time capsules (so this is running in the background)
I run Google Drive for off site back (so this is running in the background)
I run iCloud (so this is running in the background)
I run dropbox (so this is running in the background)
I run BoxCryptor (so this is running in the background)
I'm using very similar top-flight computer and have installed the Office updates. I am still having terrible problems with lag and jerkiness. (Also my pages "float" when I use the trackpad, and keep creeping up and down, but that might be a Mac issue, and it's perfectly awful). My computer:
Brand new m2015 MacBook Pro 15" retina
Quad core
16 MB RAM
1 TB HD
3.1 GHz processor that boosts to 4.0 or more
I can't get any bigger or faster with a 15" MacBook Pro. I use huge files, several at once. Thus my need for speed.
I wondered if my Office 365 is 32-bit and do I need 64-bit, but can't figure out where to get that info -- after an hour Gaggling for info and perusing various forums.
I am now trying to figure out how to install and work with Office 2011 and have Office 365 at the same time. If I can't do that, I have to cancel my Office 365 subscription (however I can do that), uninstall it, and go back to my old BFF. ... The one thing I haven't done is reinstall Office 365, but it isn't easy to find those instructions.
I truly, really, heartily appreciate iDerik for responding to this as a MS tech. That is a rare and beautiful thing. So I am very sad to report I'm still facing this issue.