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Hi everyone,
This is Bryan from the Office team. We are extremely sorry to learn that some of you are running into an issue with Office after upgrading from Windows 7 to Windows 10 where some of your Word, Excel and PowerPoint documents are failing to open with various error messages, such as:
[UPDATE - 8/25/2015]
On Monday, a fix went out to all Office 2013 Click-to-Run users that fixed the Protected View issue that was preventing some files from opening. For those users, the Office applications would launch and even creating new documents worked fine; however, opening some files resulted in various error messages like above. If you haven't already been prompted to install the August update, you can manually trigger by going into an Office application like Word, then select File > Account > Update Options > Update Now.
There are other known issues that could also cause similar error messages, but those are not related to the specific Protected View issue. Teams are working hard to determine the root cause and resolve those issues. For instance, if you are running Windows 10 and Office is running in Windows compatibility mode for a prior version, you likely will also experience issues.
We apologize for the inconvenience caused due to this issue!
Sincerely,
Bryan
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
this is a complete disaster! all files locked cannot validate my account?? everything is acting very strange on my PC.. what's happening???
I uninstalled and reinstalled Office 2013 and it works better than before but still doesn't work as well as before the upgrade. My advice to others is to not upgrade yet. Every time I start my computer I get a message that an office file needs my attention. I can open and edit all my office files on One Drive using my Surface tablet running Windows 8.1 and on my iPad but my computer that I upgraded to 10 is so unreliable. I pretty much hate it but I still have until the end of August to go back.
Upgraded from Windows 7 to 10. Office 2013. Excel or Power point documents will not open. Says that Excel has run into a error that prevents it from working correctly. Excel will need to be closed as a result. Would like us to repair now? The repair button does nothing. I did both the work arounds and didn't work. I tried the second workaround again (reinstalling office) but it didn't work, again.
Do I have to wait for another update?
VK,
Sorry you are running into issues. We are working hard to understand the different configurations that are running into issues. While we understand the issue regarding Protected View, it sounds like you might be running into a slightly different issue.
Can you please help us track down what might be causing your specific issue? Here's some follow up questions that will help:
-Bryan
Neither one of those workarounds work, any other suggestions?