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Hi everyone,
This is Bryan from the Office team. We are extremely sorry to learn that some of you are running into an issue with Office after upgrading from Windows 7 to Windows 10 where some of your Word, Excel and PowerPoint documents are failing to open with various error messages, such as:
[UPDATE - 8/25/2015]
On Monday, a fix went out to all Office 2013 Click-to-Run users that fixed the Protected View issue that was preventing some files from opening. For those users, the Office applications would launch and even creating new documents worked fine; however, opening some files resulted in various error messages like above. If you haven't already been prompted to install the August update, you can manually trigger by going into an Office application like Word, then select File > Account > Update Options > Update Now.
There are other known issues that could also cause similar error messages, but those are not related to the specific Protected View issue. Teams are working hard to determine the root cause and resolve those issues. For instance, if you are running Windows 10 and Office is running in Windows compatibility mode for a prior version, you likely will also experience issues.
We apologize for the inconvenience caused due to this issue!
Sincerely,
Bryan
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I did a full restore back to my Windows 7. I was so frustrated with the windows 10. I will never try that free offer again. I hate being a guinee pig. Never again. I will wait till I am sure they have all the bugs worked out. Not just a patch. I want a full fuctional program net time.
No. I haven't been able to downgrade. This is just awful. I have to get work done this weekend... I'm disgusted. I wonder if there's a way I can reinstall. At this point, what do I have to lose?
How did you do the restore? I can't seem to get there. Is there another way to get to settings other that from the start button? Even if it worked, I don't like Windows 10.
Try this link or Google how to do it
Interesting that you didn't like Windows 10 . . . I didn't like it either. What I have been told is that it is faster. It wasn't faster for me. Also, supposed to be so secure and I suspect that security is what makes it hard to get to your files. So if you can restore your previous version you will probably be happier. I am!