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Hi everyone,
This is Bryan from the Office team. We are extremely sorry to learn that some of you are running into an issue with Office after upgrading from Windows 7 to Windows 10 where some of your Word, Excel and PowerPoint documents are failing to open with various error messages, such as:
[UPDATE - 8/25/2015]
On Monday, a fix went out to all Office 2013 Click-to-Run users that fixed the Protected View issue that was preventing some files from opening. For those users, the Office applications would launch and even creating new documents worked fine; however, opening some files resulted in various error messages like above. If you haven't already been prompted to install the August update, you can manually trigger by going into an Office application like Word, then select File > Account > Update Options > Update Now.
There are other known issues that could also cause similar error messages, but those are not related to the specific Protected View issue. Teams are working hard to determine the root cause and resolve those issues. For instance, if you are running Windows 10 and Office is running in Windows compatibility mode for a prior version, you likely will also experience issues.
We apologize for the inconvenience caused due to this issue!
Sincerely,
Bryan
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
ALL. OF US,MYSELF INCLUDED, FORGOT A BASIC AXIOM : "YOU GET WHAT YOU PAY FOR" WE PUT OUR FAITH IN THOSE THAT RUN MICROSOFT THAT THEY WOULD NOT RELEASE WINDOWS 10 UNTIL THE BUGS WERE OUT OF IT. THEY REPAID OUR FAITH WITH EXACTLY WHAT WE PAID FOR THE FREE UPGRADE. ....NOTHING! I HAVE GONE BACK TO WINDOWS 7.
Wow, you really got to the heart of the problem.
kboy,....I had the same issue,..after attempting the "resolution" which included the repair my entire Office 2013 is gone!! I too purchased my software through work and do not have a physical disk or my authorization key. I have lost Word, PowerPoint, Excel all of it!! This is beyond frustrating!!! I am a grad student and desperately need this NOW!
Is there a way to go back to Windows 7 and have a desktop that performs?
Does not work, wants to go to a folder and a file but the dialog box will only select a folder and not the file it repair Office 2013. Their is no option for on-line repair, just repair.
There is no abbyy fine reader on my computer. Office 2013 which ran fine in WIn 7 wants to reactivate under WIn 10 but fails saying it cannot find the files on my DVD. My key works I get the green checkmark isn't that enough proof I own the package?