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Hi everyone,
This is Bryan from the Office team. We are extremely sorry to learn that some of you are running into an issue with Office after upgrading from Windows 7 to Windows 10 where some of your Word, Excel and PowerPoint documents are failing to open with various error messages, such as:
[UPDATE - 8/25/2015]
On Monday, a fix went out to all Office 2013 Click-to-Run users that fixed the Protected View issue that was preventing some files from opening. For those users, the Office applications would launch and even creating new documents worked fine; however, opening some files resulted in various error messages like above. If you haven't already been prompted to install the August update, you can manually trigger by going into an Office application like Word, then select File > Account > Update Options > Update Now.
There are other known issues that could also cause similar error messages, but those are not related to the specific Protected View issue. Teams are working hard to determine the root cause and resolve those issues. For instance, if you are running Windows 10 and Office is running in Windows compatibility mode for a prior version, you likely will also experience issues.
We apologize for the inconvenience caused due to this issue!
Sincerely,
Bryan
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Wish I could help but I returned to Windows 8.1 and haven't had any problems with Office 2013 since. I would like to upgrade to Windows 10 but it looks like the problems still exist. I spent way too much time trying to make Windows 10 work before I gave up and went back to 8.1
Really!
This fix suggests that I update Office. If my Office2013 applications won't stay open, how in the world are you supposed to update them!!! This thread is from August and today is 11/30/15. I still can't find any solutions.
I upgraded from Windows 7 Pro to Windows 10 Pro and when I attempt to open any of my Office 2013 applications the flash open then disappear!!!! Help ASAP
This answer is usless, the new start display is not user friendly or intuitive. I would rather go back to windows 7.
Have the Windows 10 from Windows 7 all done and things were working fine. (Office 2010 full suite) yesterday I went ahead with the discounted offer to upgrade to Windows 365/Office 2016. So today I can't keep Outlook open - the document cache has stopped working - looking for help on the forums your link appeared (the symptoms seem to be similar).
My business is at a standstill until Outlook works - your workarounds here do nothing - HELP!!!
Word opens for a second then immediately dies after upgrading from Win 7 to Win 10. It's very difficult to know if Word's Normal.doc* could be deleted or something done to fix this because search can't find that file. I can't monkey around with Word open: Word won't stay open.
How ironic that I was trying to use Word to write to Satya Nadella.