This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi everyone,
This is Bryan from the Office team. We are extremely sorry to learn that some of you are running into an issue with Office after upgrading from Windows 7 to Windows 10 where some of your Word, Excel and PowerPoint documents are failing to open with various error messages, such as:
[UPDATE - 8/25/2015]
On Monday, a fix went out to all Office 2013 Click-to-Run users that fixed the Protected View issue that was preventing some files from opening. For those users, the Office applications would launch and even creating new documents worked fine; however, opening some files resulted in various error messages like above. If you haven't already been prompted to install the August update, you can manually trigger by going into an Office application like Word, then select File > Account > Update Options > Update Now.
There are other known issues that could also cause similar error messages, but those are not related to the specific Protected View issue. Teams are working hard to determine the root cause and resolve those issues. For instance, if you are running Windows 10 and Office is running in Windows compatibility mode for a prior version, you likely will also experience issues.
We apologize for the inconvenience caused due to this issue!
Sincerely,
Bryan
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
ALL. OF US,MYSELF INCLUDED, FORGOT A BASIC AXIOM : "YOU GET WHAT YOU PAY FOR" WE PUT OUR FAITH IN THOSE THAT RUN MICROSOFT THAT THEY WOULD NOT RELEASE WINDOWS 10 UNTIL THE BUGS WERE OUT OF IT. THEY REPAID OUR FAITH WITH EXACTLY WHAT WE PAID FOR THE FREE UPGRADE. ....NOTHING! I HAVE GONE BACK TO WINDOWS 7.
I have same issue as VK-7881. All Office apps open fine except for EXCEL. Get the "Excel has run into a error that prevents it from working correctly" message when Excel is launched directly or from a file. No difference. Tried all fixes in this email stream with no success.
I started getting this error after upgrading from Windows 7 to 10 today. Version of Office is 15.0.4745.1001. Excel fails to launch when executing directly or when opening a file (all Excel files). All files are on my local machine.
Thank you. Finally I had to install again Windows 7 SP because the Windows Updates caused problems with Office 2013. In addition to that I called to the Office Technical Support and they found that there is an exe file called Abbyy Fine Reader (maybe some of you have it) which blocks the Office files preview. So once I uninstalled it, Offcie worked correctly. Hope this helps!
That is is interesting that Windows 8 users had more problems. I uninstalled and reinstalled Office 2013 and still had awful results so finally had to go back to Windows 8.1 and it is working perfectly.
Me too . . . I hope they fix this problem soon so we can upgrade to Win 10