Cannot open some Office files after upgrading from Windows 7 to Windows 10

Anonymous
2015-08-06T07:01:10+00:00

Hi everyone,

This is Bryan from the Office team.  We are extremely sorry to learn that some of you are running into an issue with Office after upgrading from Windows 7 to Windows 10 where some of your Word, Excel and PowerPoint documents are failing to open with various error messages, such as:

  • Word: “Word experienced an error trying to open the file”
  • Excel: “This file is corrupt and cannot be opened”
  • PowerPoint:
    • “The application was unable to start correctly"
    • “PowerPoint found a problem with <filename>"
    • “Sorry, PowerPoint can’t read <filename>"

[UPDATE - 8/25/2015]

On Monday, a fix went out to all Office 2013 Click-to-Run users that fixed the Protected View issue that was preventing some files from opening.  For those users, the Office applications would launch and even creating new documents worked fine; however, opening some files resulted in various error messages like above.  If you haven't already been prompted to install the August update, you can manually trigger by going into an Office application like Word, then select File > Account > Update Options > Update Now.

There are other known issues that could also cause similar error messages, but those are not related to the specific Protected View issue.  Teams are working hard to determine the root cause and resolve those issues.  For instance, if you are running Windows 10 and Office is running in Windows compatibility mode for a prior version, you likely will also experience issues.

We apologize for the inconvenience caused due to this issue!

Sincerely,

Bryan

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2015-08-13T16:29:35+00:00

    SOLUTION FOUND! (at least for my situation with Word 2013):

    1 - Open the Start Menu, right click on the Word 2013 icon, select "Open file location."

    2 - This should take you to a screen of Office 2013 shortcuts. Right click on the Word 2013 icon and again select "Open file location."

    3 - Right click on WINWORD.EXE and select "Troubleshoot compatibility."

    4 - In the Program Compatibility Troubleshooter dialog, click on "Troubleshoot program," then check the first box "The program worked in earlier versions..." and click Next.

    5 - Now you should have a dialog listing several earlier versions of Windows. You can try any of those listed, but in my case the definitive one was "Windows Vista (Service Pack 2)."

    6 - In the next dialog, click on the "Test the program" button, and if Word 2013 works correctly, you've solved the problem; click the Next button and then "Yes, save these settings for this program."

    There may still be other conflicts between Windows 10 and the various versions of Office applications, and the above may be no more than a temporary workaround, but at least it has restored my ability to use Word 2013, and a similar approach may work for those having similar issues with other Office apps in Windows 10.

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  2. Anonymous
    2015-08-13T16:21:48+00:00

    Hi,

    I have responded to you in a private message, please do reply with the necessary information.

    Thank you.

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  3. Anonymous
    2015-08-13T14:43:32+00:00

    You have one month to go back to your previous Windows version (what I did) then you have a year from the release date to upgrade for free to Windows 10. I plan to upgrade when they have the problems with Word and Excel 2013 resolved. I have friends who didn't have this issuer and Windows 10 is a great program but not for me at this time.

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  4. Anonymous
    2015-08-13T06:16:07+00:00

    how do you go about deleting the new software and re-installing the old.

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  5. Anonymous
    2015-08-13T06:13:12+00:00

    No help at all, either here or at the link. Neither "workaround" makes any difference; Word 2013 still will not open. Have done full uninstall and reinstall of Office 365 (several hours of frustration), and have tried every "fix" and "solution" offered on the Web. Microsoft has a serious problem with Windows 10 and needs to get it fixed soon.

    I concur........  I am so frustrated.  I do not know what to do.

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