Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

145 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-02-02T16:28:26+00:00

    It is also happening to me. I cannot write anything because random chunks of writing will go away. This seems to be happening as early as 2011, how is it possible that this is happening?

    I am using a Lenovo Yoga X1. And it happens to me in the OneNote app, not OneNote 2016. Is there something I can do? How many more hours am I supposed to spend in forums looking for solutions...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-03-22T13:47:32+00:00

    Same here.  Purchased a new Surface Pro 4 and using Office365/OneNote 2016 Desktop.  This is very disappointing.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-04-01T16:14:34+00:00

    Extremely frustrated with disappearing ink problem in One Note 2016 on Surface Pro 3.  Sustained handwriting disappears.  When writing long words or scribbling continuously (without lifting pen from pad) for a 15-count, word or drawing disappears.   This time length is very consistent, and will also occur with shorter words/smaller drawings.  Ink seems to disappear when autosave occurs?  Pen mode changes to a type cursor when this happens; pen mode then returns and the problem recurs. 

    Have tried all setting changes mentioned in this thread - except for going back to ON 2013 - to no avail.  Notebooks are all saved locally, not synced to One Drive.   Occurs whether on wifi or not.  It seems to have only been noticeable for the past month or so. 

    Any advice would be welcomed.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-04-02T20:42:52+00:00

    In playing around more with this problem, I noted if I turn wi fi off, and restart the computer with wifi off - and leave it off, then the disappearing ink issue does not seem to occur in OneNote 2016.  Once I turn wifi on, the problem recurs.  If I restart the computer with wifi on, the problem also recurs.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-04-07T14:23:39+00:00

    Might be worth trying to disable automatic handwritin recognition, see if that does anything. It worked for me a few months ago, and I was having the same issues with WiFi (although I suspected it had to do with syncing to OneDrive).

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments