Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-12-08T21:36:42+00:00

    My worst fear has come true. When you turn off 'handwriting recognition', the new ink is no longer indexed and searchable. Now I have to open every page I have inked since turning off the 'handwriting recognition' to make those inks searchable again. I have to not only turn the 'handwriting recognition' back on but also be forced to enter a search term in the search box (otherwise OneNote wouldn't automatically index them even if the page contains non-indexed ink)!

    To me, this solution (turning off 'handwriting recognition') is worse than nothing. Or at least I could go back to 2013 instead of corrupting my index database. Any rescue to force OneNote to rebuild the index and ink recognition for all my notebooks?

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  2. Anonymous
    2015-12-12T04:37:38+00:00

    Update:

    The latest MSI version of OneNote now has the change that was in the C2R version 16.0.6001.1038 (My post on Nov 11th). The update (KB3114388) is available via Windows Updates and you can manually download it through the below link. It should change the version number of OneNote to 16.0.4312.1xxx.

    Download Link (MSI only):

    https://support.microsoft.com/en-us/kb/3114388#bookmark-prerequisite

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  3. Anonymous
    2015-12-12T05:03:25+00:00

    Hi

    We released a new update to C2R that has a change that targets a case where we found that could ink disappear. Currently it is available for the C2R version, and I will reply on this thread when it becomes available on the MSI version.

    For C2R: To get the update (currently it may not update automatically):

    1. Go to File->Account->Update Options->Update Now. Wait for the installation to complete
    2. Confirm you are on version 16.0.6366.2036. The version is listed in File->Account->About OneNote.

    Please run the above update and let me know if you hit any issues. If you continued to see ink disappearing on 16.0.6001.1038, let me know if this update resolved it.

    Thanks

    Mavis

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  4. Anonymous
    2015-12-12T05:27:50+00:00

    Thanks. I'll take a look at this data

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  5. Anonymous
    2015-12-12T05:30:30+00:00

    You should only need to navigate to the pages that contains any ink that was introduced while the setting was off. The analysis may take sometime to complete.

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