Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

145 answers

Anonymous

2015-11-12T13:54:34+00:00

Hi Mavis,

I thank you so very much for your help in this. After applying the update yesterday, I have re-enabled handwriting recognition in OneNote 2016 on my SP3 running Win 10, and so far so good.

I have not seen any lost data. There are still moments when the whole page "flashes off" and then restores fully. That never happened with Office 2013 or with the MUI OneNote. In any case, I am optimistic that a real fix has taken place.

Thanks again.
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-12T14:02:07+00:00

I have the MSI version. I attempted to install the C2R version but it wouldn't let me. In the past I was able to install C2R OneNote 2013 alongside with Office 2013 Professional Plus. But this no longer works for C2R OneNote 2016 + MSI Office 2016 ProPlus. Have to wait for the MSI update. I just missed some notes this morning (the handwriting recognition is on, I thought I have turned it off).
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-12T15:53:56+00:00

Mavis, have you found any solution to the disappearing ink 2016 problem?
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-12T17:14:12+00:00

Thanks for the support Mavis. The issue seems to be gone.

However, Now every time I open onenote I get a "We're sorry. OneNote is cleaning up from the last time it was open"

The only time I've really seen this happen is in conjunction with the ink disappearing issue (This one, and also the old one with the pre-release windows 10)

So I'm thinking either I need to clear some cache somewhere, or you fixed the result of the problem (the disappearing ink), but not the cause (which also causes the cleanup message I'm getting, and the flashing issue that's also reported on this thread)

Do you have any suggestions on what I can do to fix this?

UPDATE:

It's more sporadic than I thought.

Actually this issue seems to appear if close onenote and reopen it quickly afterward. If I wait a while, the issue doesn't seem to show up. I'll keep watching to see if I notice anything else.

While I would prefer to never see that message, I can live with this. Now I'm thinking the "issue" I saw earlier was just the expected behavior that I ran into because I was trying to quickly close and reopen OneNote to fix the disappearing ink issue.
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-12T21:09:43+00:00

The cleaning up issue is more so for the finishing of syncing and saving of previous files before opening the program up again and overwriting files that were supposed to already saved. Nothing to be worried about. I hope this fix that has been supplied has fixed the issue. I don't have to much to do in the next 3-4 days so I will test it out and hope for others to chime in whether it is fixed fully or not.

Thank you OneNote team!
Was this answer helpful?

0 comments No comments