Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-09-28T02:17:10+00:00

    Thanks Mavis - without the update the product is unusable. I have noted that it appears to be worse when used whilst online. Having said that it also appears to be a matter of degree.

    Attached my latest frustration - if it helps.

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  2. Anonymous
    2015-09-27T03:21:59+00:00

    Thanks for the update, Mavis. Hope you resolve it soon.

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  3. Anonymous
    2015-09-26T15:30:55+00:00

    Thanks so much for this; having to alter my workflow due to disappearing ink in OneNote has been most consternating. I look forward to the bug fix. I have also seen that some screen clippings do not transfer well between MUI and desktop versions; I wonder if the problems are related.

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  4. Anonymous
    2015-09-25T21:34:51+00:00

    Hi

    We are working on the ink disappearing bug. I hope to have an update on the status of the bug by the end of next week (October 2nd).

    • Mavis (Microsoft OneNote team)

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  5. Anonymous
    2015-09-25T01:30:26+00:00

    Thanks. To the answers desk then.

    You are right, I almost screamed out in frustration mid-class when my equations started disappearing. For God's sake, how can they let such a bug creep in, AFTER it has been reported, detected and fixed in a previous version.

    A day of testing (maybe a couple of hours, in fact) would reveal this bug. Just get the Note-taking software right, on their own hardware, that's all they had to do, and they mess up again and again.

    Desperate to get back to the old version now. Good to know it can be done.

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