Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-10-01T07:18:01+00:00

    Thanks for the information, unfortunately I'm unable to install the update :(

    The updates begins to install, i reboot as required, the post-reboot phase gets to 40-50% and then it tells me that the update has failed and has to be reset. I tried it four times, no luck.

    I also tried to stop the windows update service, flush the %windir%\SoftwareDistribution folder and start the update service again, but that also didn't work.

    Then I tried the Microsoft FixIt for Windows Update (getting real desperate here ;)) - again, no dice.

    Unfortunately, the update log just states: "Error while installing updates on 01.10.2015" and no concrete error number or anything like it.

    I pulled the windows update log with powershell (Get-WindowsUpdateLog cmdlet) and attached it - maybe somebody can help me figure out the problem.

    https://onedrive.live.com/redir?resid=271C41EDF78AF234!24870&authkey=!ANSxbEtUNmoCwvM&ithint=file%2clog

    **EDIT:**Just to be sure: I have a Surface Pro 2

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  2. Anonymous
    2015-10-01T03:54:05+00:00

    That's great to hear, keep up the great work everyone, we all really appreciate it! I have disabled handwriting recognition and will watch to see if it improves. I'll report back when I find out! Thanks for replying so quickly

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  3. Anonymous
    2015-10-01T03:35:58+00:00

    We are working on it!

    Are you on OneNote 2016? Please let me know if disabling handwriting recognition has any improvements (2nd post). It would help us in our investigation.

    Thanks!

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  4. Anonymous
    2015-10-01T03:05:05+00:00

    What about those of us still on Windows 8.1? Any upgrade for us? I'm still waiting on that OneDrive fix before I upgrade to Windows 10. Glad to see you're on top of it though.

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  5. Anonymous
    2015-10-01T02:58:46+00:00

    Will do. The error is still occurring as of yesterday.

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