Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2016-01-26T23:25:43+00:00

    The version numbers are fine :)

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  2. Anonymous
    2016-01-21T09:31:04+00:00

    Hi Mavis,

    If I click the "About OneNote" button it reports an older version than what it says by the "Office Updates" section in the "Account" tab (here it reports the new version number that you give).

    Is my OneNote up-to-date, or has something gone wrong?

    Thanks,

    Ryan

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  3. Anonymous
    2016-01-21T01:54:03+00:00

    Hi!  New to the conversation, but with the same old problem.  Surface Pro 3, OneNote 2016 (Office 365 Student).  I just noticed today that several parts of my previously-written class notes were missing, and then started paying attention as chunks of ink disappeared randomly.  Has a fix to this problem been found?  I will try to disable handwriting recognition for now, and hope for a better solution soon.  ...Thanks.

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  4. Anonymous
    2016-01-08T14:35:32+00:00

    Yes, the problem is still there (Windows 7, Office 2016 Pro Plus), but if I mark the area (drag&draw), where my disappeared notes were supposed to be, they reappear.....

    /Peter

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  5. Anonymous
    2016-01-06T19:36:32+00:00

    The next update hasn't gone would for MSI yet. I will reply back once the update is available. For now, disable the handwriting recognition feature to avoid ink loss.

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