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Hi,
I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.
The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.
This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We are working on it!
Are you on OneNote 2016? Please let me know if disabling handwriting recognition has any improvements (2nd post). It would help us in our investigation.
Thanks!
What about those of us still on Windows 8.1? Any upgrade for us? I'm still waiting on that OneDrive fix before I upgrade to Windows 10. Glad to see you're on top of it though.
Will do. The error is still occurring as of yesterday.
If you are running OneNote 2016, could you try the following:
Disable handwriting recognition by unchecking the option "Enable automatic handwriting recognition" under File->Options->Advanced
Let me know if you see any improvements. If you are on Windows 10, please make sure to have the KB3093266 update released today (see above post).
Hi
We've released an update today for Windows 10 devices. If you are on Windows 10, please run Windows update and restart the device. The restart is required. The update should either resolve or reduce the ink disappearing issue. It will also help narrow down the cause of the issue reported here.
The install is numbered KB3093266. It may take sometime to show up on everyone's devices.