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Disappearing Ink problem in OneNote 2016 + Surface Pro 3
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Anonymous
Hi,
I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.
The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.
This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!
Microsoft 365 and Office | OneNote | For home | Windows
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145 answers
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Anonymous
2018-04-11T21:09:32+00:00 -
Anonymous
2018-04-11T18:47:42+00:00 I don't know what I did, but over the past month, since my last posting this problem has fully resolved. I do not get the disappearing and distorted ink ever now. Must have been an OS update? I did nothing to change anything as far as I know. I'm glad this is resolved. If MS resolved it, then big thanks!
That is all you need to say to bring the problem back ;)
I actually haven't seen this in a while, myself
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Anonymous
2018-04-11T17:09:56+00:00 I don't know what I did, but over the past month, since my last posting this problem has fully resolved. I do not get the disappearing and distorted ink ever now. Must have been an OS update? I did nothing to change anything as far as I know. I'm glad this is resolved. If MS resolved it, then big thanks!
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Anonymous
2018-02-21T19:10:13+00:00 I feel the same, and this is very frustrating. I spent over an hour searching this out and there are no good answers. I haven't yet tried to fully uninstall MS Office 365 and reinstall. I work with a university account and I will work with my IT to do that and post my success or failure. Anyone else find any leads on this problem?
I bought a Surface Pro 4 for the express purpose of taking notes in session (I'm a therapist) and converting them to text. Currently this is broke and I'm extremely disappointed with lack of substantive response from MS even though this seems to be a common and highly frustrating problem.
I fully uninstalled Office 365 and reinstalled a couple weeks ago. This mostly fixed the problem. I still have the disappearing ink and distortion of ink from time to time, much less than before. I notice the longer I have OneNote 2016 open, and the warmer my Surface Pro 4 gets, the more disappearing and distorted ink happens. Still very frustrating, but now I can use OneNote 2016, whereas before it was not usable. MS: PLEASE fix this problem! This is making OneNote 2016 unusable for so many people!
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Anonymous
2018-01-22T17:48:46+00:00 Good to know, thanks. I can't imagine buying Office 2013 separate, and I think my university license doesn't offer it either.