can't print envelopes in Word 2016

Anonymous
2015-10-07T22:34:36+00:00

Window 10 and Office Word 2016, with a HP P2035 laser printer.  Everything  worked fine until I installed Office 2016.  Now #10 envelopes will not print in the proper position on the envelop regardless of how I change the settings in Word.  The printer driver is up to date.

Printing normal documents works fine.

I have done a "repair" on Office several times.   Word still have the "working in the background" flashing cursor, which will not go away.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-12-21T19:12:43+00:00

    This is a Windows 10 issue.  I've been beating my head against this for more than an hour.  I've been trying to print out the envelopes for our Christmas cards, a task I perform every year.  I have done this using Office 2007 for years, Office 2003 for a few years before that.  The one exception was last year, when I used OpenOffice.  Most of this time I have used the same printer (Brother hl-2140).  The only thing that has changed over the years is my operating system.  I have tried to simply print envelopes using OpenOffice, LibreOffice and MSOffice 2007.  All of my drivers are up to date.  Every attempt has failed. 

    I know you're going to tell me it's a driver issue or a hardware issue, Doug, but it is not.  It is simply a Windows 10 issue.  When I find some time later I will confirm this by firing up a virtual machine and printing my envelopes using Linux Mint and LibreOffice.

    Update:  Confirmed.  I have an old computer I use as a Minecraft server for my son.  It's running Windows 7 and has Office 2007 installed.  I moved my recipient list over and ran a mail merge and the entire process went off without a hitch using the same printer over the network.

    I haven't taken the time to track down the problem (and probably won't), but at a guess I'd say there's a checked box somewhere in the bowels of Windows 10 that says "Let Windows handle this device" or somesuch.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-12-22T00:14:12+00:00

    As you already know what I would have told you, I won't bother.  However, if you do eventually, get your printer to work correctly with Windows 10, remember what I did not tell you.

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  3. Anonymous
    2015-12-22T00:40:10+00:00

    Thanks for your help, Doug!  Your are the most awesomest of MVPs and I count myself fortunate to have encountered you here.

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  4. Anonymous
    2015-12-22T20:40:50+00:00

    Solved it, at least when using Office 2007 (sorry, I usually use OpenOffice or LibreOffice, so I haven't kept up).  All you have to do is stop Windows 10 from managing your default printer (All Settings - Devices - Printers and Scanners.  Turn "Let Windows manage my default printer" off).

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