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Window 10 and Office Word 2016, with a HP P2035 laser printer. Everything worked fine until I installed Office 2016. Now #10 envelopes will not print in the proper position on the envelop regardless of how I change the settings in Word. The printer driver is up to date.
Printing normal documents works fine.
I have done a "repair" on Office several times. Word still have the "working in the background" flashing cursor, which will not go away.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What happens if you change the Clockwise rotation setting?
The position of the Return Address and of the Envelope Address are defined in the Envelope Return and Envelope Address styles respectively and, if necessary, you can modify those styles so that the address is positioned in the appropriate area of the envelope.
Doug: Again, thanks for being here, listening and replying so promptly.
I have a few thoughts: I have a newer (inkjet) printer; I would have tested it today to see if it has the same issue, but it needs an ink cartridge. Newer may be good; the manufacturer (Epson) has been quite proactive in issuing drivers and firmware updates; the Canon, great workhorse as it is, may be showing its age and Canon is clearly not blazing trails issuing new drivers for it.
Rotation seems like a strange fix; the orientation is correct - it just seems to be offset an inch or more. I will play with the styles and see if it can be fixed that way. Thanks for the suggestion.
For those who haven't been working with these kinds of issues since 1988 like me...MS should note that several people with different printers have had a similar issue with printing #10 envelopes specifically, and determine whether to chime in here recommending a fix, or send the developers in to fix the problem in their program.
Jay
One other thing to check is that under File>Options>Advanced>Print, you do not have a check mark in the box for "Scale content for A4 or 8.5 x 11" paper sizes"
While there may be a number of people who have this issue, I am not one of them as in a test here with Word 2016 running under Windows 10, I had no problem printing an envelope to a Samsung Multi-function Laser Printer that is probably 7 or more years old and for which I installed the driver that it is now using under Windows 10 from the CD that originally came with the printer.
Thanks for all the comments.
My problem still exists.
The printer is an HP2035 laserjet. The driver is up to date. It worked fine until Word 2016 was loaded. It works fine on printing everything except envelopes.
No matter how many adjustments/changes to the Word settings are made, it will not position the return address nor the primary address in the correct position.
It certainly seems to be an issue with Word 2016!
Almost every time that there is a new version of Office, drivers for many HP printer models require updating to work correctly with Word. Seems to be unique to HP as it is hardly ever required with any other make of printer.