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Window 10 and Office Word 2016, with a HP P2035 laser printer. Everything worked fine until I installed Office 2016. Now #10 envelopes will not print in the proper position on the envelop regardless of how I change the settings in Word. The printer driver is up to date.
Printing normal documents works fine.
I have done a "repair" on Office several times. Word still have the "working in the background" flashing cursor, which will not go away.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
When you say change the setting in Word, is that under Mailings>Envelopes>Options>Printing Options?
In what way is the address not in the proper position?
On my Canon MF4350D, the problem manifests itself by offsetting the address by an inch or more. The return address is offset so that only a character at the end of the longest line - my address - shows. If my street address is 311 East 222 St. #1, all that shows is the #1. My name, city, state and zip are not printed. The mailing address is similarly offset and not centered on the envelope.
I should have mentioned that this is from blank document, Mailings > Envelopes and filling out the data. The correct setting for the MF4350D is the fifth one under Options > Printing Options.
I have used this component of Word for many years and have never had to remind Word what a #10 envelope looks like. Additionally, the best solution from Tech Support was to uninstall 2016 and re-install 2013. I decided to HAND-WRITE these few envelopes. I'd rather see the software FIXED, thanks very much. Or maybe it's ME that needs to be fixed but I doubt it.
Maybe you need a new driver for your printer to have it work correctly in Windows 10.
Doug, thanks for your prompt reply. The printer works correctly in Windows 10, and is using the latest driver. The previous install of Word 2013 did not manifest this problem in Windows 8.1 OR Windows 10. The previous FOUR writers on this topic, with different printers, experienced the same or similar problem. It is the install of Word 2016 with what I believe to be an error by the developers that is the most likely cause of the problem.