can't print envelopes in Word 2016

Anonymous
2015-10-07T22:34:36+00:00

Window 10 and Office Word 2016, with a HP P2035 laser printer.  Everything  worked fine until I installed Office 2016.  Now #10 envelopes will not print in the proper position on the envelop regardless of how I change the settings in Word.  The printer driver is up to date.

Printing normal documents works fine.

I have done a "repair" on Office several times.   Word still have the "working in the background" flashing cursor, which will not go away.

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2016-05-06T22:58:10+00:00

    What happens when you try to print an envelope?

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  2. Anonymous
    2016-05-06T20:10:11+00:00

    I just got Microsoft 360... and it will not allow me to print envelopes in Word 2016... envelopes in NotePad works, in Publisher2016 works... but not in WORD 2016

    Originally I thought it was a printer issue. The printer seems to work fine in every other software.. including Microsoft software such as Publisher, Word 2016 will not print envelopes. What fix can I do?

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  3. Anonymous
    2016-03-18T00:11:01+00:00

    Yes, that was one of the many things I tried.To see the others, you may want to follow the link  http://answers.microsoft.com/en-us/office/forum/office\_2016-word/cant-print-envelopes-in-word-2016/dad9bd27-0aca-428e-b0b3-82e6058f047e?page=1. Thank you for your suggestion, and I'm sincerely glad it worked for you.

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  4. Anonymous
    2016-03-17T21:55:55+00:00

    Did you try uninstalling  your printer and then re-installing it?  That solved my problem.

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  5. Anonymous
    2016-03-17T19:56:17+00:00

    Dear Mr. Robbins,

    Until the upgrade 16.0.6568.2025 to Office 365 last week I was able to print envelopes that are attached to documents by placing the cursor anywhere within the envelope text and specifying printing the current page. After that upgrade, I can only get the envelope to print with the proper envelope layout by selecting all of the envelope text, and printing the selection. If I try the original method only the recipient's address prints perpendicular the envelope. I tried all the suggestions on the pages starting at http://answers.microsoft.com/en-us/office/forum/office\_2016-word/cant-print-envelopes-in-word-2016/dad9bd27-0aca-428e-b0b3-82e6058f047e?page=1 and none were successful. In fact, my computer wouldn't accept the changes you suggested and restored the defaults in every case. This is not a problem with the printer, an Epson-850 series that I purchased at the end of 2014, as it worked perfectly until Microsoft upgraded Office 365. By the way, yesterday I downloaded the latest Epson driver for my printer and it didn't change the way it printed envelopes. Just today I installed another Office 365 update, 16.0.6568.2036 and it did not correct the problem. I can use the work-around that I discovered, but I think that Microsoft should fix the problem which the upgrades caused me and the rest of the customers who reported their various problems. When a printer works correctly until a Microsoft update is installed I think that the source of the problem is clear.

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