can't print envelopes in Word 2016

Anonymous
2015-10-07T22:34:36+00:00

Window 10 and Office Word 2016, with a HP P2035 laser printer.  Everything  worked fine until I installed Office 2016.  Now #10 envelopes will not print in the proper position on the envelop regardless of how I change the settings in Word.  The printer driver is up to date.

Printing normal documents works fine.

I have done a "repair" on Office several times.   Word still have the "working in the background" flashing cursor, which will not go away.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

54 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-18T22:05:09+00:00

    Maybe you need a new driver for your printer to have it work correctly in Windows 10.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-11-18T21:26:55+00:00

    I should have mentioned that this is from blank document, Mailings > Envelopes and filling out the data. The correct setting for the MF4350D is the fifth one under Options > Printing Options. 

    I have used this component of Word for many years and have never had to remind Word what a #10 envelope looks like. Additionally, the best solution from Tech Support was to uninstall 2016 and re-install 2013. I decided to HAND-WRITE these few envelopes. I'd rather see the software FIXED, thanks very much. Or maybe it's ME that needs to be fixed but I doubt it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2015-11-18T21:23:29+00:00

    On my Canon MF4350D, the problem manifests itself by offsetting the address by an inch or more. The return address is offset so that only a character at the end of the longest line - my address - shows. If my street address is 311 East 222 St. #1, all that shows is the #1. My name, city, state and zip are not printed. The mailing address is similarly offset and not centered on the envelope.

    Was this answer helpful?

    0 comments
  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-10-07T23:23:19+00:00

    When you say change the setting in Word, is that under Mailings>Envelopes>Options>Printing Options?

    In what way is the address not in the proper position?

    Was this answer helpful?

    0 comments