Pictures not showing in printed versions of reports (or in print previews)

Anonymous

Hi all,

I have an access acce that i run on two different machines, one of which is in windows 10 /Office 2016, the other one is in Windows 10 / Office 2010. My Acces prints out perfectly on the 2010 version of Access and no image is coming our on the 2016 version on Office (the same Accde was printing perfectly as i had Access 2013 before the weekend) now no image is coming out on the print.

If I look on screen at the report, pictures are there, as soon as I get onto the print preview, images are gone !

This is probably a new feature of access 2016 that I am not aware of !

Can anybody help me ?

Thanks in advance

Marc

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

ScottGem 68,840 Volunteer Moderator

Patrick, I fully understand the affect this has had. And I couldn't agree more that a way of going back should have been made available. But it doesn't really matter how specific the issue is, a fix needed to be found, tested and then implemented within the rollout cycle. As I understand it a potential fix was identified late in October. And the testing made it miss the November cycle. Hence the December release.

0 comments

153 additional answers

ScottGem 68,840 Reputation points Volunteer Moderator

2015-10-22T18:53:53+00:00

Marc,

I really can't argue with anything you said. It is certainly unfortunate that this had such a major impact on you (and clearly on others). Personally, I would not have upgraded until I tested everything. This is one of the good things about Microsoft's public beta program. It gives even the little guy the chance to test how new versions will affect their mission critical stuff. I realize that MS didn't give much choice, though I haven't been prompted to upgrade on my laptop which has Office 365. That's what I feel was the biggest mistake, not allowing a rollback option.
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-05T01:36:27+00:00

Still anxiously awaiting a bug fix. Looking forward to hearing more...
Was this answer helpful?

0 comments No comments
ScottGem 68,840 Reputation points Volunteer Moderator

2015-11-05T04:48:41+00:00

The word I have is it should be in the December updates. If you received 2016 as part of a Office 365 subscription, then it should be automatically pushed out. If you installed 2016 using an msi then you may have to download a patch. As soon as we know the patch # we will pass it along.
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-05T19:53:36+00:00

Scott,

I also have a small company representing dozens of universities and military schools. We have been using Access to produce all our invoices and welcome letters for almost 20 years. We recently had our outdated 2003 Access program rewritten (at considerable expense) to the new Access program, and subsequently updated from Office 13 to Office 15.

Fortunately we kept one or two older machines in the older office version - where our new Access program works perfectly. However all our other back up systems use Office 2015 and no longer will produce our invoices and welcome letters do to this image problem. I spent the last few hours and tried 16 different image formats and resized the as well- nothing works. Access seems to no longer have the ability to use images.

Should our older systems fail we are faced with potential losses of 10's of thousands of dollars due to MS failing to make this repair in a timely fashion. I cannot help but think this should be bale to be resolved quickly if MS throws its formidable engineering abilities into it. Any update on a patch to fix this glitch?

Patrick

******@topgrad.com
Was this answer helpful?

0 comments No comments