BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-29T08:13:43+00:00

    Correct.

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  2. Anonymous
    2015-11-29T08:26:32+00:00

    Thanks!

    So the problem could/should be related to our own hard-/software setup? If so, how can we solve this?

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-29T08:55:40+00:00

    Send me a copy of your document and I will see if I can find anything unusual about it.

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  4. Anonymous
    2015-11-29T14:07:45+00:00

    Will do - many, many thanks for your help!

    Out of curiosity, I created a single page of text in Word 2016, set in Arno Pro. When I exported to pdf, I got two pages. I then opened the pdf in Word and noticed that the "space after" a paragraph was set to 8,1 and the line spacing to 1,1 while the original document had 8 and 1. This does not happen when I use e.g. the Calibri font.

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  5. Anonymous
    2015-11-29T16:17:33+00:00

    Well I have looked at the different system setups Doug used to successfully print my document, and my specific configuration was the only one he was not able to test.

    Ok. So I then spent the whole afternoon doing the following:

    • Create a VM with the same configuration as one of Doug's which apparently printed the document correctly

    • Configured to: Windows 10 x64 Pro with Word 2016 (32-bit)

    **•**Freshly installed Windows, Office 2016 and Acrobat DC

    I used the files I sent to him in this fresh installation, but unfortunately*,* this is what happened:

    1. Opening the .docx (with the embedded fonts)

    • From the screenshot below, you will see that Word 2016 has failed to display and use some of the embedded fonts correctly. (Strange...., since it is only 2 font family types!?)

    • There were no error messages, just the substitution of the fonts with whatever Word 2016 decided.

    • The font names remained as the custom ones I used.

    = FINAL OUTPUT (PRINTING): The margins / page breaks printed correctly to the PDF, but with the wrong fonts!

    = I am therefore no closer to a solution.

    2. Installing the custom fonts

    • I then installed the custom .otf fonts on my virtual system.

    • Word managed to display the document correctly.

    = FINAL OUTPUT (PRINTING): Word FAILED yet again to print the margins / page breaks correctly!

    = I ended up with the exact same result as in my opening post!

    = Using the same setup as Doug does not resolve the issue

    Doug, could you upload / email me a screenshot of the PDF you managed to successfully print on your Windows 10 system?

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