BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-01-24T15:39:47+00:00

    The option to "Use printer metrics to lay out document" is a Layout Option (Compatibility Option) that is available in Word 2013 and 2016 only if you set the document compatibility to Word 2010, which you can do with this simple procedure:

    1. Press Alt+F11 to open the VBA Editor.
    2. Press Ctrl+G to get to the Immediate window.
    3. In that window, type

              ActiveDocument.SetCompatibilityMode 14

    and press Enter. 4. Close the VBA Editor to return to the document. 5. Go to File | Options | Advanced: Compatibility options and set "Lay out this document as if created in" to "Microsoft Word 2010." 6. You will now see additional layout options that include "Use printer metrics..." Check that box. 7. Click OK to exit.

    Is there anyway to make this permanent for all Word documents - or all Office 2016 documents?

    We have a user on version 1708 (8431.2153 Click to Run) who has the issue of what she sees is not what printed and need a solution.

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  2. Anonymous
    2018-01-24T18:47:42+00:00

    Well I have to downgrade yet another user today to 2013 because what she's seeing on the screen prints wrong. They use a bunch of premium fonts like Minion Pro, Arno, and Helvetica Nue.

    I don't know what to do anymore besides hope I'm not still working here when we're forced to upgrade to 2016, because I have no answer for this and apparently MS doesn't either. 

    Also downgrading to 2013 causes their Outlook app to fail to autodiscover their account settings and I have to use a 3rd party program called Config365 to get it working...I am too busy to deal with this crap, seriously.

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  3. Anonymous
    2018-02-23T13:17:28+00:00

    **Thread locked by the moderator since it has already run its course. The efforts of all of the contributors in this thread are very much appreciated. If you're having issues with any Microsoft products or services, feel free to use the*'Participate' menu to ask a question or just simply click the 'Ask a Question' button on the upper right corner of the page.***

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