BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-10-26T11:48:40+00:00

    Good News!  A fix has been released to the latest click to run version of office and I encourage anyone that is running into this problem to install and verify it is fixed. Also, for MSI customers, we expect to release a fix early next year if there are no issues discovered in the click to run version.

    Thanks!

    Lisa

    Hi!

    Updating to latest version using Office updates in Word2016 did not solve this issue for us.

    Also, it only updates to version 1705 (8201.2200), not 1709 or that I've seen people mention here.

    I'm not sure what you mean by MSI customers , but we have Subscription Microsoft Office 365 ProPlus and I sure hope we don't have to wait until 2018 for a fix on this. We have about 1300 users that are effected by this that need to be able to use the company default font and know what the end result will be.

    Is there an "external" fix/update I can run and test with without using the update button in office?

    Regards

    David

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  2. Anonymous
    2017-10-26T18:13:03+00:00

    For what it's worth: I just updated to 1709 and lo and behold: problem FINALLY solved.

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  3. Anonymous
    2017-10-27T09:35:27+00:00

    Well: The Open Type Font Bug seems not to be solved with version: 1710 Build 8625.2064.

    I think there is a kind of improvement as my test document now has the same number of pages in Word and PDF - think this was not the case before, but I forgot to document all my tests in detail. But the following picture explains the current status of the bug with this current version of Word.

    On the right is the PDF file on the left the Word file. The pdf page shows an additional list item. The white space is defined by the footer paragraph with option "Line spacing 'Single' ". This white space line spacing is smaller in the Word Desktop view than in the converted PDF page. All other paragraphs of the content have line spacing 'Multiple at 1.2'.

    So it may be that now the bug is limited to line spacing option 'Single. Further tests will have to clarify that.

    Regards Dieter

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  4. Anonymous
    2017-10-27T10:01:18+00:00

    I did additional tests and now I have the impression, it's not an Open Type bug any longer concerning wrong line spacing calculation but a "page layout conversion calculation bug". The following picture shows: Line spacing in paragraphs seem to be o.k. but the PDF pages seem to be longer than the pages in Word.

    Once again on the left Word and on the right PDF.

    In Word and in Acrobat the page size is equally shown as 210 x 297 (=A4).

    Very strange, isn't it?

    Regards Dieter

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  5. Anonymous
    2017-12-05T19:38:22+00:00

    Just an update on this: We are on Version 1710 Build 8625.2139

    And we have to check off Use Printer Metrics for EVERY DOCUMENT we've ever created and templates, and some don't even allow us the option. So this is still not fixed without the user having to go through the settings of Word and finding Use printer metrics and compatibility with 2010. They are not happy and I have no idea what more to do, I just hope the VP's of the company don't come knocking on my door asking why I can't fix it.

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