BUG!! Word 2016 fails to print margins correctly / messes up layout (Possible OpenType .otf Font bug)

Anonymous
2015-11-26T19:37:16+00:00

Hallo everyone,

I am having severe problems with Word 2016, as it does not print the document layout correctly as it somehow messes up the margin when printing.

NOTE: This happens when printing to Adobe Acrobat DC and my physical printer!

My document layout:

• no markup,

• custom margins (set to 1,27cm top / bottom and left / right - my printer can easily handle these...)

• no header or footer

• paper size set to A4 in all settings

IMAGE 1

The following is picture shows page 1 of my document in "Print Layout"-view. This is how I want the document to look when printed.

IMAGE 2

Here is a picture of the Print-preview menu. You can see that the Print preview still shows the document exactly as I want it. No problems. No funny settings selected. No "Print Markup" selected.

IMAGE 3

Now this is what happens when I print the actual document:

The bottom margin changes and suddenly the whole layout is messed up!

Please advise whether this a bug, or some setting I seem to wrongfully configure.

This is really annoying as I sometimes spend hours to get the layout and spacing in a document right, but then when it comes to printing the document, everything is messed up.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-10-25T13:25:30+00:00

    What version number should we be on now? I just checked for updates and it says I'm up to date. I will test on a user machine today. 

    Is there any hotfixes to download? Also, does this apply to 64-bit as well?

    Thanks for the update!

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  2. Anonymous
    2017-10-25T18:08:54+00:00

    What version number should we be on now? I just checked for updates and it says I'm up to date. I will test on a user machine today. 

    Is there any hotfixes to download? Also, does this apply to 64-bit as well?

    Thanks for the update!

    Mine is Version 1710 Build 8625.2064 and the problem seems fixed.

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  3. Anonymous
    2017-10-25T19:35:52+00:00

    I printed a doc (albeit a 1 pager and only testing one font, no header or footer) - and it worked! :)

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  4. Anonymous
    2017-10-26T01:16:08+00:00

    Good to hear! Unfortunately it doesn't seem to be released for Office 365 Business customers yet. It shows up on the website for "Office Insiders" but if you're on the Monthly (fastest for business) update branch the latest version you can update to is 1709. Office 365 doesn't allow our business tenant to receive insider updates, just monthly. Is there a way to install it manually since we can't opt-in to Insider updates? Link to update page below:

    https://support.office.com/en-us/article/What-s-new-in-Word-2016-for-Windows-4219dfb5-23fc-4853-95aa-b13a674a6670#Audience=Office_Insiders

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